Information Support

1 month ago

Basingstoke, Hampshire, United Kingdom FirstGroup Full time

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job:

Support the Customer Information and Production team by coordinating and tracking progress and delivery of Information projects and initiatives.

Support the daily / weekly and periodic performance reporting for Customer Information.

Your main responsibilities will be:

  • Monitoring of all Customer Information Projects and initiatives reporting progress and status of actions
  • Corodinating project resource as required to support the delivery of the Customer Information Plan of Action
  • Be responsible for the delivery of the daily, weekly, and period reporting dashboard
  • Attend daily performance meetings and provide updates on performance or challenges
  • Provide support to the Customer Information and Production Management team as required

You'll need

  • Excellent analytical skills with the ability to manipulate and analyse raw data and present the analysis in an appropriate manner.
  • Excellent IT skills (including Microsoft Word , Excel and Powerpoint)
  • Excellent organisational skills
  • Excellent, verbal, and written communication skills
  • Ability to write and present progress reports
  • Ability to work effectively with all levels of the business

Applicants who require a visa must have 6 months remaining at the time of their appointment.

About the location

Basingstoke Campus, more commonly known as the ROC, is a state-of-the-art Operating Centre and training facility located a short walk from Basingstoke station. It is a shared facility with Network Rail and is the hub for all operations across the Wessex region. The office space and technology on site are modern with the added benefit of additional facilities including a gym & canteen.

Working pattern

You will be working an average of 37 hours per week across 5 days, typically; Monday - Friday office hours.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

  • Free duty and leisure travel on SWR services for employees
  • Free leisure travel for spouse/partner and dependants (criteria dependent)
  • 75% discount on many other train operating companies
  • Full training and support with development
  • Large range of exclusive retail offers
  • Excellent pension scheme

We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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