Salesforce Functional Consultant

1 month ago

London, Greater London, United Kingdom Capita Full time

Capita are seeking an experienced Salesforce Functional Consultant to join our team on a permanent basis. In this role, you will provide input and support into the process of analyzing, designing, and determining the better use of software products and services for the business and/or end client. You will also provide technical assistance and troubleshooting, working as part of a team to drive better outcomes.

By joining our team, you will have access to a wealth of resources and support to fuel your professional growth. You will have the chance to work on meaningful projects that have a direct impact on the public sector, contributing to the betterment of society.

If you are a motivated individual with a passion for Salesforce and a desire to work in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity

* To be successful in this position, candidates must be eligible for SC clearance*

What you'll be doing:

-Conduct gap analysis between the documented processes and what's in the Salesforce Org

-Work with the business analyst to ensure that requirements are design ready

-Work with the designers to ensure design meets the business requirements

-Write user stories and acceptance criteria

-Conduct show and tells to the business

-Document processes

-Conduct declarative development

What we're looking for:

-Experienced Salesforce consultant with extensive experience in functional design, business analysis, and gap analysis

-Familiarity with Salesforce Service Cloud and Experience Cloud

-Salesforce certified

-Stakeholder management capabilities

-Experience working on large programs

-In-depth technical experience and knowledge of Salesforce

-Ability to interview clients and document requirements

-Hands-on configuration

-Problem solver

-Good communication skills (verbal & written)

-Clear decision-making skills

-Ability to manage the work of other consultants

What's in it for you

-A competitive basic salary and benefits

-23 days holiday (rising to 27) with the opportunity to buy extra leave

Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental plenty more

Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Looking to discover more? Let your line manager know, then choose 'Apply now' to fill out our short application. If you would like further information, please contact,

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at or call [Telephone number removed] and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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