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Infrastructure Technician

4 months ago

Swansea, City and County of Swansea, United Kingdom Swansea University Full time

Location: Singleton Campus, Swansea

ABOUT THE UNIVERSITY

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.

ABOUT THE ROLE

The Infrastructure Technician assists with the day-to-day operation, security and delivery of our infrastructure services, developing and supporting products and services that are efficient, secure, perform optimally and are aligned to business goals and objectives. The post holder is responsible for assisting with the maintenance of configuration data, capacity planning, service availability and continuity.

They will adhere to service levels and all operational processes (such as incident, problem, change management processes) pertaining to end user compute services. The post holder will assist in supporting the 1st and 2nd line teams in providing end user support to the university (comprising student, staff and guests), and participate in continuous improvement analysis and design, as well as the development of infrastructure-based solutions and delivery.

The role will play an important part in assisting with the implementation of target state architectures by following coherent solution designs, Reference Architectures, Patterns and Standards and Roadmaps in close collaboration with the Cloud, Compute & Storage Manager and the Lead Infrastructure Architect

EQUALITY, DIVERSITY & INCLUSION

The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.

As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.

We have an under-representation of women and ethnic minority colleagues in Digital Services and would particularly encourage applications from these groups. Appointments will always be made on merit.

ADDITIONAL INFORMATION

Applications for this role will take the format of a CV submission and cover letter.

Closing Date: 11 August 2024

Interview Date: 28 August 2024

Informal Enquiries

  • Carl Evans
  • Darren Griffiths

£28,759 to £32,332 per annum