Field Service Engineer

2 months ago

Swansea, City and County of Swansea, United Kingdom Virgin Media O2 Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team of Field Service Engineers as a Field Technician. As a Field Technician, you will be responsible for installing, maintaining, and repairing our network infrastructure, ensuring that our customers receive the best possible service.

Key Responsibilities:
  • Installation and Maintenance: Install and maintain our network infrastructure, including fibre optic cables, routers, and other equipment.
  • Technical Support: Provide technical support to customers, troubleshooting and resolving issues with our network and services.
  • Customer Service: Deliver exceptional customer service, ensuring that customers are satisfied with our services and support.
  • Documentation and Reporting: Document processes and follow company standard procedures and protocols, ensuring accurate and timely reporting of issues and resolutions.
Requirements:
  • Manual Driving Licence: Hold a UK manual driving licence with no more than 8 points.
  • Problem-Solving Skills: Be comfortable working at heights and outside in all weathers, with a strong ability to problem-solve and find suitable solutions for customers.
  • Customer Focus: Build great relationships with customers, providing excellent customer service and support.
  • Organisation and Motivation: Be an organised individual with a customer-focus, motivated to help others and deliver exceptional results.
What We Offer:
  • Competitive Salary: A competitive salary of £29,000, plus overtime and performance-based commission.
  • Company Van: A company van for business use.
  • Annual Leave: 25 days of annual leave, including your birthday.
  • Pension Programme: A first-rate pension programme with up to 10% matching contributions.
  • Wellbeing Benefits: Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance.
  • Life Insurance and Healthcare Plan: Life insurance and a healthcare plan.
  • Family Support: Support for all family situations, including neonatal leave, excellent maternity and paternity policies, and carers leave.

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