IT Support Manager

7 days ago

Swansea, City and County of Swansea, United Kingdom Recruit4staff Full time

{"h1": "Technical Support Manager Role at Recruit4staff", "p": "We are proud to be representing our client, an established Training and Certification company, in their search for a Technical Support Manager to work in a hybrid role from their offices in Swansea. Travel is expected in this role.", "ul": [{"li": "Salary up to \u00a345,000 p/annum"}, {"li": "Monday to Friday 8.00"}, {"li": "Permanent"}, {"li": "Hybrid: 3 days per week from the Office"}, {"li": "Benefits: 25 days holiday + Bank Holidays, Christmas Shutdown (Deductible from Holidays), Volunteer & Charity Days, Pension Scheme 6% Employer Contribution 5% Employee, Private Medical Insurance, Macbook & Accessories, iPhone, Travel Expenses when necessary, ongoing training within the industry"}], "h2": "The Role - Technical Support Manager", "ul": [{"li": "Responsible for remote and on-site assessments of venue networks and Internet infrastructure"}, {"li": "Communicate with on-site personnel and third-party vendors to convey network configuration requirements in advance of events"}, {"li": "Team leadership and development of Operations Technicians, with assistance where needed by the Head of Operations and HR"}, {"li": "Overseeing and arranging all individual and/or team training"}, {"li": "Set and manage team agreed KPI's and other set objectives"}, {"li": "Management of the Technical Resource Schedule to ensure all Live and Virtual events are effectively resourced"}], "h2": "What Our Client is Looking for in a Technical Support Manager", "ul": [{"li": "Experience leading an IT support / technical team - ESSENTIAL"}, {"li": "Networking, configuration and equipment setup Experience - ESSENTIAL"}, {"li": "Degree / Educated in IT or related fields - DESIRABLE"}, {"li": "Travel - London and EU when required - ESSENTIAL"}, {"li": "Management and Leadership experience - ESSENTIAL"}]

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