Guest Service Assistant-Receptionist

2 months ago


London East, United Kingdom Holiday Inn Express London-Excel Full time
Aimbridge Hospitality EMEA are now seeking a Guest Service Assistant.

Description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

Our Guest Service Team are:

Passionate about delivering great service and be guest focused
Have previous experience in Receptionist, Guest Relations, is a huge advantage
Experienced in handling guests queries and complaints
Experience using Opera PMS is a huge advantage
Are willing to learn new things and work as part of a wide hotel team
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

What is in it for you?
As part of the Aimbridge team, you will have access to a suite of benefits that include
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa and all benefits of being IHG Employee.
Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
24/7 access to our employee assistance programme
Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.

A day in the life of...
As Guest Service Assistant, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the World with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.

Based in the East London , you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock. Holiday Inn Express London ExCel.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits...

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.



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