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Night In Room Dining Coordinator, The Savoy

2 months ago

London, Greater London, United Kingdom The Savoy, London Full time
Night In Room Dining Coordinator, The Savoy - London

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description

Job Title: Night In Room Dining (IRD) Coordinator

Department: Food & Beverage

Inspired and Supported by: In Room Dining Manager

Salary: 33,150

*Shift hours: 23.00 to 07.30

Your purpose will be:

As a night in room dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal during the nights. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.

You will be accountable for:

Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.Printing daily reportsUpdating VIP listAssisting the department with any other administration and any other duties as and when requestedAssisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests and following standard proceduresYour key responsibilities & contribution will be:Answering all telephone calls and prioritising these callsDirectly dealing with guest requests and orders that must be done courteously, efficiently and promptlyHaving good knowledge of in room dining menus and on-going promotions and offering in other F&B outletsProviding recommendations and suggestions to guests upon requestsBe knowledgeable of all services, facilities and products offered by the hotelConsider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all timesPay attention to guest orders, and know the menu thoroughlyWrite down all information's clearly and highlight special requests.Communicate with the kitchen regarding menu questions, the length of wait, and product availabilityGiving approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.If the order has not been sent up by time, placing a call to the guest to apologies and to re-evaluate the delivery time.Ensure correct posting in POS system for communication to the service and kitchen department, including all information including allergen and dietary requirementsAssist the department to drive guest satisfaction by providing consistent guest experiences.Coordinating IRD Waiter/ Waitress`s and the butlersReport positive and constructive guest feedback to the manager.Promptly handle guest queries, complaints and all issues in a professional manner.Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.Ensure proper handover is given to the next shift and also to the IRD manager.Report cleanliness and maintenance issues to the immediate supervisor Ensure that the IRD office and surrounding area is kept clean and organized at all times.Ensure proper appearance and grooming while on duty.Perform any other reasonable duties and responsibilities as assigned.
Qualifications

What you will need to do this role:

Essential:

Ability to communicate with the guests and anticipate their needs.Ability to smile and diffuse anger naturally.Should have very good telephone etiquettes.Have an enthusiastic and positive personality.Profound knowledge of customer serviceKnowledge of food and beverage products.

Desirable:

Hotel Management diploma holder or similar qualification.2 to 3 years' experience in similar role in a similar 5* hotel. Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What's in it for you?Competitive salary and benefits including pension and life assurance31 days of holiday including public holidays (increase to 33 days after 5 years)Cashback scheme for everyday wellbeing/healthcare expenses including PerkboxSpecial rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwideFantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & familyFree stay at The Savoy after successful completion of probation50% discount at our iconic American & Beaufort Bars50% discount at our world-famous Afternoon Tea50% discount at our spa and florist50% discount at Gordon Ramsay's River Restaurant and Savoy Grill20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890Laundry services & dry cleaning for uniformed and non-uniformed colleaguesColleague gym facility and Virgin Active gym membership discountEmployee assistance programmeAnnual optician reimbursements for eye tests and glassesEnglish language classesColleague restaurantLocal F&B, retail and gym discountsInterfaith prayer roomWellness roomCycle to work scheme