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Florist

2 months ago

Central London, London, United Kingdom The Savoy Full time

Placing extraordinary people at the heart of memories made and stories told


Job Title: Florist

Department: Savoy Flowers

Inspired and Supported by: Creative Floral Design Manager

Your purpose will be:

To be responsible for exceeding our guest expectations on a day to day basis within our Flower Shop, whilst ensuring the flowers and display are to the agreed standard.

You will be accountable for:

  • To ensure the flower shop meets the hotel brand & 5 star luxury standards
  • To ensure all guest flower requests are met with professional service
  • To take ownership of any guest request encountered to completion

What you will need to do in this role?

  • To condition and prepare flowers every morning to be used for the flower shop
  • To prepare all guest order requests as a priority and deliver to guest rooms
  • To prepare flower bouquets and to ensure display stands are to standard daily including pricing
  • To assist with our guest orders as direct contact in a polite and helpful manner with genuine interest
  • To ensure guests are charged through our POS system
  • To ensure the flower shop is at the highest standard, ensuring quality is maintained at all times.
  • To be passionate, creative and encourage all upsell and revenue opportunities.
  • To ensure stock levels are maintained, organised and monitored
  • To assist Savoy Flowers Team with adhoc duties as required, especially at peak times
  • To work in a clean and tidy manner, clearing away things you are no longer using.
  • Keep the floors clean and dry to avoid any slips or falls.
  • To control the waste of flowers as much as possible.
  • To maintain the plants and clean retail areas in the shop
  • To maintain amicable and co-operative working relations with other departments.
  • To comply with all Food Hygiene and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when the situation arises.
  • To carry out additional tasks as instructed and by reasonable request from the leadership team.
  • Adhere to all Savoy policies and procedures as outlined by the hotel.
  • Be an active colleague of the Savoy team in our mission of Turning Moments into Memories??? for our guests.

Qualifications:

  • Floristry Qualifications required
  • 1-3 year experience in Luxury London Retail within Hospitality Industry.
  • Confident florist with all elements of Floristry including wedding wiring techniques.
  • Outstanding communication skills, both written & verbal.
  • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
  • Enthusiastic and positive personality with the ability to build trusting relationships with others.
  • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
  • Applicable job related skills as per Accountable Duties
  • Hours of operation 7 days a week including weekends and bank holidays, 40 hour week rota

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Whats in it for you?

  • Competitive salary and benefits including pension and life assurance
  • 31 days of holiday including public holidays (increase to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
  • Free stay at The Savoy after successful completion of probation
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme

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