Hotel Nights Team Leader

1 month ago


Windsor, Windsor and Maidenhead, United Kingdom LEGOLAND Full time

Here at the LEGOLAND Windsor Resort our 2024 season is in full swing, and we are recruiting for a Hotel Nights Team Leader to join the team

You will lead a team of Front of House Assistants throughout the night shift, making sure our overnight guests are happy and safe in their accommodations, any guest feedback is responded to promptly and professionally, and other members of the Hotel night team are kept informed of anything that our guests might wish to speak to the team about.

As a motivator and leader you will develop your team to deliver the best possible guest interactions, encourage them to become expert knowledge holders and empower them to exceed our guest KPI targets.

Please note - internally this role is known as Hotel Front of House Coordinator - Night Operations


Qualifications & Experience

You will have proven experience carrying out a coordinator, duty manager or team leader role within a hotel environmentProven experience of working with the general public in a customer service or guest recovery role, with a passion for exceptional customer service standardsComfortable and confident to work night shifts according to the company roster and operational requirements of our Resort HotelsWe are looking for a self-motivated leader, with excellent communication skills and a guest focussed mindsetGood knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageousRelevant travel arrangements for night shift workDue to the contracted hours of this role, candidates must be over the age of 18

Benefits

Pay of £12.34 per hour (an additional £1 per hour for hours worked between 11pm – 6am)40% discount off LEGO sets and products on the online LEGO StoreMerlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit)Staff discount codes for Merlin Annual Passes to gift to loved onesFortnightly payPro rata holiday allowance based on 28 days full time equivalentPrivate pension schemeLife assurance schemeEmployee assistance programmeAccess to Perks at Work which 30,000+ national & local employee discountsFree staff parkingOngoing training & development


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