Hotel Front of House Team Leader

1 month ago


Windsor, Windsor and Maidenhead, United Kingdom LEGOLAND Full time

Here at the LEGOLAND Windsor Resort our 2024 season is in full swing, and we are recruiting for a Hotel Front of House Team Leader to join the team

You will lead our team of Hotel Front of House Assistants as they greet our guests upon their arrival, assist with their check ins, book their dining and swimming pool slots, and give them hints and tips of how to maximise their stay with us. As a motivational leader you will ensure that your team are providing the best possible standard of guest interaction whether they are on the Hotel gate checking guests tickets, or receiving in-person guest feedback that requires immediate attention.

The role of Hotel Front of House Coordinator is a key function when it comes to coaching, developing and empowering your team to deliver and exceed guest KPI targets, and of course adhere to all health and safety policies and procedures.

Please note, internally this role is known as Hotel Front of House Coordinator – Day Operations


Qualifications & Experience

Proven experience working in a customer facing role within a Hotel or Hospitality functionIdeally, you'll have worked in a team leader function before, being comfortable with leading and motivating a diverse teamGood knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageousComfortable to be standing for long periods of time as our Hotel Reception area is a free flowing, deskless space where our guests will be checking in via self-check screensComfortable with heavy lifting as you will assist our guests with physically moving their luggage

Benefits

Pay of £12.34 per hour40% discount off LEGO sets and products on the online LEGO StoreMerlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you're using your Magic Pass to visit)Staff discount codes for Merlin Annual Passes to gift to loved onesFortnightly payPro rata holiday allowance based on 28 days full time equivalentPrivate pension schemeLife assurance schemeEmployee assistance programmeAccess to Perks at Work which 30,000+ national & local employee discountsFree staff parkingOngoing training & development


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