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Subscriptions Manager in London)
4 months ago
Subscriptions Manager, +pound;52K pa, hybrid 2 days/wk in C.London
The organisation is a membership institution with more than 200 years of history in the Civil Engineering field, with more than 97,000 members world-wide, offices nationally and across the globe.
You will:
Champion exceptional member service, ensuring timely responses and accurate information
Oversee day-to-day operations of the subscriptions department, driving efficiency and continuous improvement
Lead and mentor a team of dedicated professionals, fostering a culture of collaboration and development
Partner with internal stakeholders across the organisation to deliver a seamless membership experience
Contribute to strategic initiatives, including the annual lapsing campaign and data reconciliation projects
You be an ideal candidate if you have:
Proven track record in membership management, customer service, and team leadership
Expert knowledge of database management and strong analytical skills
Excellent comms and interpersonal skills, with the ability to build rapport with diverse stakeholders
Background in continuous improvement and a commitment to delivering results
Salary and benefits:
+pound;52K p.a.
Hybrid (2 days office, 3 days remote)
25 days holiday + public holidays + Christmas shutdown
Up to 8% contributory pension
Lots more benefits