Customer Resolutions Manager

1 month ago

Croydon, Greater London, United Kingdom IRIS- Networx Services Full time

Customer Resolutions Manager

Croydon office location with Hybrid working

£60,000 to £66,500 per annum plus Civil Service Pension

Contract Type: Permanent

Position type: Full Time

Our client protects millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, they're ready to help.

They do this by paying their members, by charging a levy and by investing sustainably. Their work has a real impact on people's lives, so they strive to do it well, with integrity and their future in mind.

A rare opportunity has arisen for a Customer Resolutions Manager to join them and manage, motivate and develop their Resolutions and Task Force teams.

The role will be responsible for directing the teams in the delivery of excellent customer Service. Ensure that the Task Force team investigate and resolve complex data issues, including administration system solutions, and manage assigned projects through to completion, meeting set targets. Whilst ensuring that the Resolutions team deal with and resolve all complaints, statutory and non-statutory, within prescribed SLAs, providing appropriate route cause analysis.

Their ideal applicant must have comprehensive experience of Occupational DB pension scheme administration, this experience would have been gained working within an occupational DB pension, for a third-party administrator or trustee. Experience of working in a complaint's environment is essential along with previous line management experience, including one-to-ones, appraisals, coaching and mentoring.

Sound like you? Apply now.

In return for your skills, experience and commitment they'll give you a challenging role within a business where you'll get the support you need to develop your career.

They'll also give you lots of opportunities for personal development and skills training.

Their Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.

They're proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.

They embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome there.

They're happy to talk about flexible working

No agencies please

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