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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our Baggage & Courier team as a Customer Service Representative/Sales Account Handler. This role will involve providing exceptional customer service, managing inquiries, and driving sales growth within our Baggage & Courier department.
Key Responsibilities:
- Initiate contact with customers and manage inquiries to ensure timely and effective resolution.
- Provide quotes for Baggage/Courier services, focusing on moves under 20 pieces.
- Follow up with customers to convert inquiries into bookings, leveraging strong communication and negotiation skills.
- Coordinate with couriers and operations to schedule jobs, ensuring seamless execution.
- Deliver outstanding customer service throughout the removal process, addressing any concerns or issues promptly.
- Handle payments and required shipping documents, maintaining accurate records and ensuring compliance.
- Assist with customer queries, providing clear and concise information to resolve issues efficiently.
- Support warehouse duties, including package labeling and warehouse organization, contributing to a smooth and efficient operation.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven sales and customer service experience, with a track record of driving growth and achieving targets.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong organizational and time management skills, with attention to detail and accuracy.
- Ability to work collaboratively as part of a team, contributing to a positive and supportive work environment.
What We Offer:
- A competitive salary and benefits package, reflecting your value to our organization.
- Ongoing training and development opportunities, enabling you to grow and succeed in your role.
- A dynamic and supportive work environment, fostering collaboration and innovation.
