Client Global Chief Operating Officer, MD
1 month ago
Title: Client Global COO, GCD Client Grouping,
State Street Bank & Trust
Level: Managing Director
Location: UK (hybrid)
State Street Corporation (NYSE: STT) is one of the world's leading providers of financial services to institutional investors, including investment servicing, investment management and investment research and trading. With $38.2 trillion in assets under custody and administration and $3.5 trillion in assets under management as of June 30, 2022, State Street operates in more than 100 geographic markets worldwide, including the US, Canada, Europe, the Middle East and Asia. Clients include mutual funds and other collective investment funds, corporate and public pension funds, global hedge funds, and global banking organizations as counterparties to trading businesses. Founded as a bank in 1792 in Boston, Massachusetts, State Street employs more than 39,000 people.
Across the globe, institutional investors rely on State Street to help them manage risk, respond to challenges through solutions, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged professionals are essential to our success.
Our commitment to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.
Why this role is important to us
You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.
Position OverviewIn coordination with the Client Executive, the GCOO role will ensure STT delivers consistent global service excellence and drive transformation changes that aligns with the client's strategy. This role will be responsible for providing global client oversight from a service and delivery perspective.
Primary ResponsibilitiesLeadership
- Create a culture in which people want to do their best and feel an urgent need to improve process and delivery for clients
- Effectively manage staff on both direct and virtual teams by driving GCOO / Client mission; create opportunities for emerging talent to move into stretch assignments; proactive succession and development planning with a focus on service resiliency via training, cross-training
- Advance the team's collective knowledge and effectiveness by bringing insights and solutions to the team and ensuring sustainable best practice
- Set an example of team building to the broader State Street organization, particularly with the Global Services and Global Delivery organizations
Deliver Service Excellence
- Create a seamless, integrated operating model across product jurisdictions and operating centres
- Represent an internal and external point of escalation, across all business lines that serve the client, for unresolved service items
- Act as proactive internal leader on ways to optimize our end-to-end client service delivery to deliver client outcomes
Active Global Governance
- Provide an overarching global governance and framework to enhance locally delivered service solutions through support of Client Account Plans
- Oversee regular local and global service reviews with the client
- Spearhead monthly internal and external meetings to review KPI's, key issues, and forthcoming new products/asset classes
Accountability for Client Satisfaction on Service and Delivery
- Focus on specific action items related to global service delivery and resolving service issues
- Create a unique operational value that defends and grows the book of business with the client
Commercial Excellence
- In conjunction with the Client Executives, identify new business opportunities and partner to formulate and deliver our value proposition – focus on foundational, higher margin solutions
- Measure year over year client p/l's and identify and facilitate as necessary revenue improvement opportunities and expense improvements
- Measure losses and review opportunities for improvement
Build the Future
- Proactively engage with State Street product management to lend a client perspective towards new product development
- Engage with the client on needs and capabilities specific to new regulation, product development, and other solutions establishing an early adopter advantage for State Street.
- Drive implementation of the Front to Back service model - the Front to Back model for this specific client GCOO role will be used as the basis and blueprint for other Front to Back clients.
• Actively driving and working across all of the service providers within Alpha and State Street to bed down the standard service model and ensure a well understood, documented and repeatable model for the organization to follow.
- A minimum of 12+ years of services operations and client experience is preferred.
- 4 year undergrad, MBA preferred
- Track record as a COO
- Global Experience preferred
- Multiple business line experience preferred
-
Regional Chief Operations Officer
2 weeks ago
London, Greater London, United Kingdom Calibre Global Consulting Full timePosition: EMEA Chief Operations Officer Directly report to the EMEA Chief Executive Officer Compensation & Benefits: Attractive remuneration package Calibre Global Consulting is seeking a distinguished Chief Operations Officer with a robust background in the Energy and Power Sector across the EMEA region. Proven experience as a Chief Executive Officer or...
-
Chief Financial and Operations Officer
2 weeks ago
London, Greater London, United Kingdom Saferworld Global Full timeSaferworld Global is a prominent independent international organization dedicated to preventing violent conflict and fostering safer communities. Our mission is to collaborate with individuals impacted by conflict to enhance their safety and security, while also conducting comprehensive research and analysis. We leverage this evidence and insight to...
-
Chief Financial and Operations Officer
2 weeks ago
London, Greater London, United Kingdom Saferworld Global Full timeSaferworld Global is a renowned independent international organization dedicated to preventing violent conflict and fostering safer communities. Our mission focuses on collaborating with individuals impacted by conflict to enhance their safety and security, while also engaging in comprehensive research and analysis. We leverage this evidence and insights to...
-
Chief Financial and Operations Officer
2 weeks ago
London, Greater London, United Kingdom Saferworld Global Full timeSaferworld Global is a prominent independent international organization dedicated to preventing violent conflict and fostering safer communities. Our mission involves collaborating with individuals impacted by conflict to enhance their safety and security, alongside conducting extensive research and analysis. We leverage this evidence and insights to refine...
-
Chief Financial and Operations Officer
2 weeks ago
London, Greater London, United Kingdom Saferworld Global Full timeSaferworld Global is a prominent independent international organization dedicated to the prevention of violent conflict and the promotion of safer living conditions. Our mission is to collaborate with individuals impacted by conflict to enhance their safety and security, while also engaging in comprehensive research and analysis. We leverage this evidence...
-
Chief Financial and Operations Officer
2 weeks ago
London, Greater London, United Kingdom Saferworld Global Full timeSaferworld Global is a distinguished international organization dedicated to the prevention of violent conflict and the promotion of safer communities. Our mission focuses on collaborating with individuals impacted by conflict to enhance their safety and security, while also engaging in comprehensive research and analysis. We leverage this knowledge to...
-
London, Greater London, United Kingdom Finatal Full timeJob OverviewChief Operating Officer (COO) – Global Professional Services Firm Backed by Private EquityLocation: LondonCompensation: £200,000 - £250,000 + Bonus + EquityReference: AS10027Finatal is collaborating with a distinguished global professional services firm, supported by private equity, in search of an experienced Chief Operating Officer. This...
-
Chief Marketing Operations Officer
2 weeks ago
London, Greater London, United Kingdom LHH (Global) Full timeThis job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Position OverviewAs the Global Head of Marketing Operations at LHH (Global), you will be responsible for steering the planning, execution, and enhancement of marketing strategies and processes across various international markets. This role demands a strategic...
-
Chief Financial Officer
2 weeks ago
London, Greater London, United Kingdom Liberty Global Full timePosition Overview: We are seeking a Chief Financial Officer (CFO) to oversee the financial operations of Liberty Financial Services (LFS). This leadership role is pivotal in defining the financial strategy and driving growth initiatives.Key Responsibilities:Manage all new sales agreements to ensure long-term profitability.Analyze financial performance...
-
Chief Operations Executive for Global Services
2 weeks ago
London, Greater London, United Kingdom Finatal Full timeJob OverviewPosition: Chief Operating Officer (COO) – Global Professional Services Firm Backed by Private EquityLocation: LondonCompensation: £200,000 - £250,000 + Bonus + EquityReference Code: AS10027Finatal is collaborating with a prominent global professional services firm, supported by private equity, in search of an experienced Chief Operating...
-
Chief Operations Executive for Global Services
2 weeks ago
London, Greater London, United Kingdom Finatal Full timeJob OverviewChief Operating Officer (COO) – Global Professional Services Organization Backed by Private EquityLocation: LondonCompensation: £200,000 - £250,000 + Bonus + EquityReference Code: AS10027Finatal is collaborating with a prominent global professional services organization, supported by private equity, in search of an experienced Chief Operating...
-
Chief Operating Officer
3 weeks ago
London, Greater London, United Kingdom ROYAL VETERINARY COLLEGE Full timeThis is an exciting time to join the Royal Veterinary College (RVC) as Chief Operating Officer (COO). The RVC is consistently rated as the leading independent veterinary school globally. Whilst being a Member Institution of the University of London, the RVC has recently acquired full University status in its own right. Spread across two campuses in central...
-
Chief Operations Officer
2 weeks ago
London, Greater London, United Kingdom IC Resources Full timeJoin Our Team as Chief Operations OfficerA forward-thinking company in the semiconductor sector is on the lookout for a skilled Chief Operations Officer to oversee and enhance the operational framework of the organization. If you possess a strong commitment to operational efficiency and excel in a dynamic setting, we encourage you to explore this...
-
London, Greater London, United Kingdom Liberty Global Full timePosition Overview: We are seeking a Chief Financial Officer (CFO) to lead our financial operations at Liberty Financial Services (LFS). This role is pivotal in shaping our financial strategy and driving growth initiatives.Key Responsibilities:Manage all new sales agreements to ensure long-term profitability.Analyze financial performance metrics to enhance...
-
London, Greater London, United Kingdom Finatal Full timeJob OverviewChief Operating Officer (COO) – Global Professional Services Firm Backed by Private EquityLocation: LondonCompensation: £200,000 - £250,000 + Bonus + EquityReference: AS10027Finatal is collaborating with a prominent global professional services firm that is supported by private equity investment, seeking an experienced COO. This pivotal role...
-
Chief Financial Officer
2 weeks ago
London, Greater London, United Kingdom Liberty Global Full timePosition Overview: We are seeking a Chief Financial Officer (CFO) to lead our financial operations at Liberty Financial Services (LFS). This pivotal role is based in London and involves steering the financial direction of the organization.Key Responsibilities:Oversee the profitability of new sales agreements throughout their duration.Conduct ongoing analysis...
-
Chief Operations Officer
2 weeks ago
London, Greater London, United Kingdom Linq Healthcare Recruitment Specialists Full timeAre you an experienced operations executive with a strong commitment to the healthcare sector and a desire to drive meaningful change? Please review the following overview and qualifications for this leadership opportunity.Position:Chief Operations OfficerLocation:Remote flexibility availableIn the role of Chief Operations Officer, you will be instrumental...
-
Chief Operations Officer
2 weeks ago
London, Greater London, United Kingdom Linq Healthcare Recruitment Specialists Full timeAre you an experienced operations executive with a strong commitment to the healthcare sector, eager to drive meaningful change? Please review the following overview and qualifications for this leadership opportunity.Position:Chief Operations OfficerLocation:FlexibleIn the role of Chief Operations Officer, you will be instrumental in shaping the strategic...
-
Chief Financial Officer
2 weeks ago
London, Greater London, United Kingdom One Ten Associates Full timeAbout One Ten AssociatesAn exceptional opportunity has emerged for a finance leader within a globally recognized advisory financial services firm.Position OverviewOur client is seeking to appoint their inaugural Chief Financial Officer (CFO) who will report directly to an innovative Chief Financial Officer. The ideal candidate will possess the following...
-
Chief Operations Officer
2 weeks ago
London, Greater London, United Kingdom COREcruitment Ltd Full timeChief Operations Officer, UK & Europe – Fine Dining SectorCompensation: £200/220,000Location: London (CANDIDATES MUST BE AT COO LEVEL TO BE CONSIDERED)We are actively seeking a Chief Operations Officer in the London region for a client within the upscale dining industry, featuring prominent establishments across London and Europe. This organization...