Head of Visitor Experience

Found in: beBee jobs GB - 2 weeks ago


Oxford, Oxfordshire, United Kingdom University of Oxford Full time

Location: Ashmolean Museum, Beaumont Street, Oxford, OX1 2PH

Salary: Grade 8 £45,585 per annum*

Are you the Ashmolean Museum's Head of Visitor Experience for the next 12 months?

About the role

The Ashmolean Museum's Visitor Experience team delivers a world class service for every visitor, welcoming them to the museum, answering questions, encouraging donations and other secondary spending, and playing a vital role in the safety and security of our valuable and irreplaceable collections.

This is a 12-month fixed term, full-time post, working some weekends and Bank Holidays.

About You

  • Do you want to lead for a year our large Visitor Experience team, proactively maintaining a high-quality public space environment, providing excellent customer service, while actively engaging with all visitors and adhering to health and safety procedures?
  • Do you want to develop and implement the departmental plans, ensuring efficient service delivery, providing value for money, while working collaboratively across the Museum and the University of Oxford?
  • Do you want to be a visible presence in the museum for visitors and team members, as part of the duty management rota that includes weekend and bank holiday working?
  • Are you experienced in successfully building, developing, motivating, leading, and managing large, multi-disciplined, customer-focussed teams with dynamism, empathy, and resilience?
  • Are you a problem solver with experience of achieving results in complex, pressured environments, with strict security procedures?
  • Are you well organised with strong administrative skills and the ability to multitask and prioritise appropriately?

What We Offer

As an employer, we genuinely care about our employees' wellbeing, and this is reflected in the range of benefits that we offer including:

  • An excellent contributory pension scheme
  • 38 days annual leave
  • A comprehensive range of childcare services
  • Family leave schemes
  • Cycle loan scheme
  • Discounted bus travel and Season Ticket travel loans

More information is available at

Diversity

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply

Please upload a supporting statement as part of your online application. Your supporting statement (800 words maximum) should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.

Only applications received online before 12:00 midday (BST) on Monday 22 April 2024 will be considered. First interviews are expected to take place in the Ashmolean Museum on 16 May. If needed, second interviews will take place on 20 May 2024.

£45,585 per annum


  • Visitor Experience Assistant

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleBased in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum's ambassador. You will interact with a various range of people and respond to visitor's questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving...

  • Front of House Visitor Host

    Found in: beBee jobs GB - 2 days ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleAre you a driven individual who is passionate about bringing history to life?The Bodleian Libraries is looking for two enthusiastic team players interested in delivering exemplary customer service to join our dedicated Front of House team. As a Visitor Host, you will work with a diverse range of people from varied backgrounds, delivering a...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    We are looking to appoint an Executive Assistant to the Department of Politics and International Relations. The Executive Assistant (EA) is a key role in the Department, working closely with the Head of Department (currently two joint Heads of Department) and the Head of Administration and Finance, supporting them on a daily basis and working independently...

  • Head of Education Policy Support

    Found in: beBee jobs GB - 2 days ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Head of Education Policy SupportThe University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Through a commitment to the personal education of each student, we provide a quality of education and experience which equips students with the values, skills and intellectual discipline...

  • Head of Operations

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.The Innovation and Engagement (I&E) is a dynamic team within Research...

  • Front of House Supervisor

    Found in: beBee jobs GB - 2 days ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleAre you the Bodleian Libraries' next Front of House Supervisor?The Tours and Visitor Experience department is looking for a driven individual to help lead a high achieving team of Visitor Hosts to deliver a world class service for every visitor.Striving to give visitors a memorable experience, you will be proactive, personable, and an excellent...

  • Head of Operations

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    We have an exciting opportunity for a Head of Operations to oversee the day-to-day operations of a busy and dynamic clinical enterprise within the Jenner Institute at the Nuffield Department of Medicine. This is a senior leadership position based with the JVT-NDM team at the Centre for Clinical Vaccinology and Tropical Medicine (CCVTM).The JVT-NDM conduct...

  • Operations Manager at the Sheldonian Theatre

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Do you love heritage venues and want to work in a tight-knit, supportive and friendly team?The RoleOxford University Event Venues (OUEV) is offering an extraordinary opportunity within a truly unique venue. Located in Oxford's medieval city centre, the Sheldonian Theatre is a Grade 1 listed architectural jewel, designed by Sir Christopher Wren and completed...

  • Research Group Assistant

    Found in: beBee jobs GB - 3 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleWe are seeking to appoint an enthusiastic and well-organised PA/EA to join us in the role of Research Group Assistant on a fixed-term, full-time basis. Although this post is based at the Mathematical Institute, the department will consider applications to work remotely during part of your week.As Research Group Assistant, you will provide PA...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Location: Osney One Building, Osney Mead, Oxford, OX2 0EW About the roleWe are thrilled to announce an exciting opportunity for a Head of Electronic Resources Metadata and Content Procurement to become part of our team at the Bodleian Libraries within the Collections and Resource Description (C&RD) department.Within C&RD you will be responsible for metadata...

  • Maxwell Centre Assistant Administrator

    Found in: beBee jobs GB - 3 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Cambridge Full time

    We are looking for an Assistant Administrator to work within the new Maxwell Centre, providing support to its varied community, including academics, students, industrial partners and liaison officers. This position is an excellent opportunity for a driven, conscientious individual to develop their skills and experience. The main aim of this role is to work...

  • Head of Electrical

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom EVEREC Full time

    Head of Electrical / EDS - EV - Oxfordshire - £DOEMake your application after reading the following skill and qualification requirements for this position.One of my key clients is a pioneering leader in the design and manufacture of advanced vehicles, committed to sustainability, innovation, and excellence. As the Head of Electrical at their Oxfordshire...

  • Head Management Accounts

    Found in: beBee jobs GB - 4 days ago


    Oxford, Oxfordshire, United Kingdom Reed Full time

    I'm partnered with a repeat client who are seeking a new Head of Financial and Management Accounts to join their innovative, growing organisation in south Oxfordshire. This permanent role will be integral to this organisation's continued transformation and offers the opportunity to work at the heart of the business and heavily involved with an exciting...

  • Head of Philanthropy

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom Opportunity International UK Full time

    Do you thrive on making a difference in the fight against poverty? Are you passionate about building impactful fundraising strategies? If you're an energetic leader with a successful track record in securing high-value relationships, we want to hear from youWe are partnering with Opportunity International UK to recruit an experienced, enthusiastic and...

  • Administrative Officer

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    About the roleWe are looking for an Administrative Officer to support the Interdisciplinary Centre for Conservation Science, a research group based in the Department of Biology. The Interdisciplinary Centre for Conservation Science (ICCS) is an academic research group working at the interface of social and ecological systems. We work in collaboration with...

  • Research Strategy Support Officer

    Found in: beBee jobs GB - 1 week ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The Faculty of Law is looking to appoint a Research Strategy Support Officer which is a new role within the department. The post holder will provide administrative and operational support for the research-related aspects of the Law Faculty Strategy, directly reporting to the Head of Research (Deputy Head of Administration and Finance). The successful...

  • Part-time Receptionist

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Part-time ReceptionistDepartment for Continuing Education, Rewley House, 1 Wellington Square, Oxford OX1 2JAAbout the roleThe Department for Continuing Education is seeking to appoint a part-time receptionist to provide a high level of customer service to students, staff, visitors and residents.The shift pattern is Thursdays 5.15pm to 11.15pm. About...

  • Operations Administrator

    Found in: beBee jobs GB - 2 weeks ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Location: Park End Street, Oxford and Egrove Park, KenningtonPermanent, part time 25 hours per weekAs Operations Administrator, you will be at the heart of coordinating contracting and payment processes for the academic team, scheduling live sessions, supporting the team, and maintaining organised operations. Reporting to the Digital Projects Advisor and...

  • Sous Chef

    Found in: beBee jobs GB - 2 days ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Contract type: PermanentHours: Full time, annualised.This is a readvertisement, previous applicants need not apply. About the roleWe have an exciting opportunity to join our Catering Team as Sous Chef.An interesting and busy role, as part of the kitchen management team, you will assist the Executive Head Chef in providing a consistently high standard of...

  • Casework Manager

    Found in: beBee jobs GB - 2 days ago


    Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic. The Proctors' Office is an independent and discrete body within the...