Tenant Engagement Officer

2 months ago


West Midlands, United Kingdom Sandwell Metropolitan Borough Council Full time

Sandwell Council has established and continues to develop tenant engagement and the opportunities to shape housing services, all of which are aligned to the council's strategic objectives, as well as the Consumer Standards and Social Housing White Paper.

We are looking for a tenant engagement officer to assist tenants in bringing about social change and improving the quality of life in their local area, conducting community development work to actively engage communities in making sense of the issues that affect their lives, setting goals for improvement, and responding to problems and needs through empowerment and active participation.

You will be instrumental in implementing all aspects of the tenant and leaseholder involvement strategy and share our passion for improving the lives of our tenants.

You will need to be skilled in tenant engagement, be able to develop meaningful tenant engagement and involvement within Housing Services, considering the different approaches required to engage different tenant groups.

Working with tenants and tenant groups in order that the needs and aspirations of tenants can feed into service design, working towards co-production.

You will support and develop the tenant and leaseholder scrutiny group with governance, structure, and scrutiny of agreed areas of housing management.

You will need to possess excellent communication, interpersonal, IT, organisational, and written skills and have a good understanding of responding to the needs of tenants.

You will need to be an enthusiastic person with the ability to empower and motivate others with a 'can do' approach.

You must be a strong team player, an excellent communicator, and demonstrate a commitment to positively responding to the challenges faced when working in a public-sector organisation.

If you are looking for a new challenge, interested in supporting social change, and keen to improve the quality of life in our tenant community, this could be the role for you.



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