Resident Liaison Officer

2 months ago


West Midlands, United Kingdom United Living Group Full time

Job Summary

As a key member of our team at United Living Group, you will play a vital role in ensuring the success of our property services. We are seeking an experienced Resident Liaison Officer to join our team, who will be responsible for engaging with customers, communicating updates and changes, and providing exceptional customer service.

Key Responsibilities

  • Act as a visible point of contact for customers, engaging through regular updates and meetings.
  • Ensure residents are aware of works processes and communicate updates and changes accordingly.
  • Coordinate handover of keys to site teams and provide a high standard of customer aftercare.
  • Manage expectations between residents, the client, and our operations teams.

Requirements

  • Experience in a customer-facing role, preferably in a contractor or client-side resident liaison/community engagement position.
  • Excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders.
  • Resilience under pressure and discretion in a public-facing role.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career progression aligned with the company's growth.


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