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Deputy General Manager

4 weeks ago

Chester, Cheshire, United Kingdom The Club Company Full time

Deputy General Manager - The Tytherington Golf & Country Club

Job Type: Full Time

Are you passionate about the customer experience, based on what they are thinking, what they are feeling and what they need from us?

Because our customers are a huge part of what makes our clubs so special, we place them at the heart of everything we do. We are extremely proud of the member experience that we offer, making sure our club standards are nothing short of first class. Regardless of the type of visit, our club is a place that people love to spend their time, mainly due to the fact that our team place our members at the heart of everything we do.

The Club Company's mission is to be unquestionably the UK's premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day out.

An exciting opportunity has arisen for the right personality, we are looking to recruit an exceptionally driven individual to take on the role of Deputy General Manager.

This senior position is crucial in the present day and the future success of the club. It is a demanding role and will require the chosen candidate to control all areas of the club's daily operations, primarily within the health club. Under the guidance of the General Manager you will aid, develop and enhance the operation as a whole by managing and working closely with the department managers and their teams.

Ideally, you will come from a 4-star plus establishment with experience of sizeable, busy operations.

As Deputy General Manager, you'll need to be extremely hands-on as you will be heading up all departments. This is a fantastic opportunity for an experienced operator who is passionate about the hospitality industry and who thrives on delivering a high level of customer service. A competitive salary plus bonus and great benefits is on offer for an exceptional candidate.

Overview:

The Deputy General Manager is primarily responsible for all health club related activities ensuring a safe and clean environment at all times and delivering a great experience for the members and guests. You'll drive member retention and satisfaction and support the General Manager in the delivery of the club's overall performance.

The role reports directly to the General Manager and is fully accountable for the health club team including Reception Manager, Spa Manager, Duty Managers and Maintenance Manager.

Essential requirements for our Managers:

Member Service To understand the importance of members and contribute to delivering first class service. Commit self to exceeding members expectations and those of their internal customers (colleagues).

Taking Personal Responsibility To enthusiastically commit self to work hard towards goals, concentrating on outcomes which effect business performance. Shows commitment towards personal development.

Teamwork To work well in a team, interacting with others in a sensitive and effective way. Respects the contributions of all their colleagues.

Communication To communicate effectively at all levels, using appropriate methods. Able to communicate to both individuals and groups.

Creativity and Innovation To create new and innovative approaches to continually drive the business forward and improve work-related issues. Shows a willingness to question traditional methods of work and welcomes change for the good of the business.

Making Considered Decisions To demonstrate a readiness to make decisions, using effective thought processes and takes appropriate action.

Planning and Organising To organise and schedule activities, resources and events effectively. Plans ahead with future business in mind. Sets up and monitors time-scales and plans.

Commercial Awareness To demonstrate an understanding of the factors effecting the financial success of the company. Views issues referring to costs, profits, markets and added value.

Leadership To effectively manages a team of people, motivating and empowering them in order to reach organisational goals.

A competitive salary plus bonus and great benefits is on offer for an exceptional candidate.

If you love welcoming customers and you can reflect our "CARE" values by being Caring, Ambitious, Respectful and Energised then this is the culture in which you will thrive.

Our amazing employee benefits:

  • Cycle to work scheme
  • 25% off beauty products and retail goods
  • Competition play for team members with a golf handicap
  • Discounted membership rates for a friend or family
  • Learning & development programs
  • Bonus holiday days for long service
  • Wedding day off
  • Birthday day off
  • Employee assistance programme
  • Complimentary use of health club, group exercise classes and golf facilities
  • Free health club membership for your household - One adult and up to 4 children under 18 for team members working over 16 hours per week
  • Beautiful work surroundings
  • Uniform provided
  • 70% off food and drinks on duty
  • 25% off food and drinks at other times
  • 25% off spa treatments if booked and taken on the day
  • Generous hotel offers and discounts
  • Free parking
  • Smile seeker recognition and reward scheme
  • Wagestream - a money management app that gives you access to a percentage of your pay as you earn