Contract Support and Helpdesk
4 weeks ago
JOB SUMMARY
Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams.
Resolves requests for basic software support. Escalates requests requiring greater level of expertise.
Performs security and data reviews to ensure compliance with established policies and procedures.
Supports client and internal projects as directed by supervisor.
Provides input into process improvement efforts based on client incidents.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.
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