Contracts Monitoring Officer

4 weeks ago


Salisbury, United Kingdom Wiltshire Council Full time

Summary

Do you have an interest in contract management and administration? The Housing Service is looking for a proactive and tenacious professional to join our Housing Asset Maintenance Team undertaking a pivotal role in delivering maintenance services across the council’s stock of housing.

**About the role**

As the Contracts Monitoring Officer you will act as a formal point of contact for our providers in order to manage the effective communication of issues between contractors and Senior Area Surveyors so that contracts operate effectively. You will be responsible for ensuring that all of our contracted services for maintaining and improving the condition of our housing stock are being delivered to the highest standards. You will ensure that our providers are performing to the standards high specified in our contracts, monitoring the key performance indicators, and using the contractual mechanisms set out in the contracts to manage and improve performance. Your focus will be on ensuring that the council gets full value for money and the service it needs from the contracted services.

**About You**

You will need to have prior knowledge and experience in a contracts-related field, preferably in construction/surveying, and have experience of managing contractors’ performance. You will need to gather and interpret data and information, producing reports and monitoring information, and have the communications skills to engage with contractors, in-house surveyors and contract officers, and management.

The Housing Service

Welcome to Wiltshire Council Housing Services a friendly and welcoming place to work. We are excited to be recruiting into multiple roles across all areas of the service and welcome you to explore these pages to find out more about the service and see if there is a role for you working with us for Wiltshire Council.

The council owns over 5,250 houses for which it provides the full range of landlord services. Those properties include general houses, flats and other grouped accommodation, extra care facilities, and independent living facilities for older people.

The services we provide cover:
“People” - for our tenants and leaseholders who reside in the housing estate we provide:

- Tenancy & Neighbourhood Services - managing and assisting people with their tenancies, moving in and out, and everything around their lives in our neighbourhoods.
- Income & Sustainment Services - assisting people with the financial aspects of their lives, helping to manage their rental payments and assisting when they fall on difficult times by helping with benefits, grants, hardship payments, and access to education and employment.
- Resident Engagement - listening to our tenants and providing a range of support and activities that help to improve the quality of life.

“Place” services - maintaining and improving the properties and the wider neighbourhoods by providing:

- Reactive Maintenance - responding to requests for repairs and emergencies in people’s homes.
- Planned Maintenance - keeping the properties in good condition by undertaking planned and cyclical works, replacing kitchens, bathrooms, windows etc.
- Energy Efficiency - improving the energy efficiency and reducing carbon emissions from our properties by installing electrical heating systems, adding more insulation, providing solar panels etc.
- Property Services - our in-house team of tradespersons who carry out a range of maintenance works.
- Grounds & Estates Services - our in-house team who undertake grass cutting, hedge and shrub maintenance, estate clearances and improvements.

**Interviews will be confirmed after shortlisting.



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