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Foh & Reservations Advisor
3 months ago
You'll have a full understanding of the Hair & Beauty services, both treatments and products to ensure customer satisfaction through delivery of accurate information. You'll be responsible for booking customers into the Hair & Beauty Salon as well as processing of transactions and deposits through tills.
As we celebrate this momentous anniversary year, now more than ever, it's an exciting time to join the Harrods Team. Whether you're a recent school, college or university leaver, or you're looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.
About you
You'll be proficient in appointment management with an ability to multitask IT systems with complete accuracy. You'll have a minimum 12 months experience in a like for like establishment (Spa, Salon, Health Club, Medi-Spa, Aesthetic Clinic). You'll have a great understanding of legal best practice standards of data handling and storage.
You'll have an extensive knowledge of the Hair and Beauty industry and treatments offered. These skills and qualities set you apart:
Highest standards of discretion and confidentiality. Industry knowledge to compare and advise clients on the correct treatments. Excellent standard of written and spoken English with full understanding of Hair & Beauty terminology. Excellent client rapport. Ability to develop good professional relationships with the service providers, effectively managing their diary and to liaise with them directly. About us
Magical, memorable moments of delight. That's what you'll create for our customers in Harrods' new Hair & Beauty Salon. We pride ourselves on creating a luxury environment for you to enjoy. Located within the heart of the store, our hair stylists and colourists are exposed to the latest trends in beauty, to bring you the most up-to-date advice and inspiration. Our expert stylists and technicians specialise in luxury maintenance services that will leave you feeling your very best self, every time you visit.
Our promise to you
'Nothing is impossible' isn't just a saying at Harrods. It's a way of life. We encourage each other to always push for more - and you'll experience this at first hand. We'll open lots of routes for you. Then support you when you decide which one to take. As you'll be working with real beauty experts, you'll be learning all the time.
From the outset, we'll give you the space to be yourself. There isn't a right way to make an impact and get on at Harrods. There is only your way. Make the most of all the potential and you can also look forward to generous discounts on Harrods' products, 22 days' holiday and your birthday off.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.
