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Customer Care Officer
4 months ago
The City of York Council's Housing Delivery Programme is receiving national attention for its commitment to building great new places to live which are inclusive, healthy, and good for the environment. (See link: 'This is the Everest of zero carbon' – inside York's green home revolution | Architecture | The Guardian).
Our projects provide mixed tenure developments in an integrated way, we provide homes for first time buyers, growing families and those in retirement.
We are looking for a Customer Care Officer to ensure that people buying or renting our homes are informed, supported, and valued.
You will have a passion for quality and professionalism together with knowledge of the relevant legislation in relation to the purchase and selling of properties and leasehold regulations.
You will join a highly motivated and supportive team and work collaboratively to influence future developments.
If this sounds like you, we would love to hear from you- come and join our housing revolution
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Kerry Courts, Sales and Asset Manager, or on Mob:
Closing date: Monday 10 June 2024 at 12 midnight
Interview date: Week commencing Monday 17 June 2024
Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.
