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Service Desk Analyst
1 month ago
Location: Falkirk (on-site once every 6wks max)
Salary: Up to 30k DOE
We are currently looking for a Service Desk Analyst to join a growing team in the Edinburgh area, however, this is on an almost remote model, with on-site work only required a maximum of once every six weeks. This role offers unbeatable progression and professional development from day one
Responsibilities:
- Provide first-line technical support and troubleshooting for IT-related issues via phone, email, or in person.
- Log all support interactions accurately and efficiently in the ticketing system.
- Escalate complex issues to the appropriate IT teams for resolution.
- Assist with the installation, configuration, and maintenance of hardware and software.
- Ensure all support activities are carried out within agreed service levels.
- Proactively identify and address potential problems to minimise downtime and disruption.
- Collaborate with other IT teams to improve processes and enhance the overall service delivery.
- Previous experience in a similar role, preferably in a customer service-oriented environment.
- Strong knowledge of IT systems, including hardware, software, and networking.
- Familiarity with industry-standard security standards and legislation such as ISO27001, ISO22301, and PCI Security Standards.
- Excellent problem-solving skills and attention to detail.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Effective communication skills, both written and verbal.
- Full UK driving license and access to own car for occasional travel to client sites.
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance and retirement plan.
- Opportunities for career growth and professional development.
Please note this role is not accepting candidates from outside of the UK and does not offer sponsorship.
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