Hire Desk Controller

3 weeks ago


Falkirk, United Kingdom GS3 Recruitment Limited Full time

Hire Desk Controller
- Are you organized, customer-focused, and thrive in a fast-paced environment? We are currently seeking a dedicated and proactive individual to join our team as a Hire Desk Controller. This is a full-time position based in Falkirk, with a standard working week of 45 hours.

Our client is a reputable and well-established company in the hire industry. We specialize in providing high-quality equipment solutions to a diverse range of clients. With our commitment to excellence and customer satisfaction, we have earned a strong reputation in the market.

**Responsibilities**:

- Manage the hire desk operations, including taking incoming customer calls and inquiries, providing product information, and assisting with bookings.
- Coordinate and schedule equipment rentals, ensuring availability, and maintaining an accurate booking system.
- Prepare rental contracts, including terms and conditions, pricing details, and customer information.
- Collaborate with the operations team to ensure timely delivery and collection of equipment.
- Monitor rental periods and communicate with customers regarding extensions, returns, and any related issues.
- Handle customer complaints or concerns in a professional and efficient manner, working towards satisfactory resolutions.
- Maintain accurate records of all transactions, invoices, and customer interactions.
- Provide excellent customer service, ensuring a positive experience throughout the hire process.
- Keep up-to-date with industry trends, product knowledge, and pricing to effectively assist customers.
- Assist with general administrative tasks as needed.

**Requirements**:

- Previous experience in a similar role, preferably within the hire or rental industry.
- Strong communication skills, both verbal and written, with a friendly and professional demeanor.
- Excellent organizational and time management abilities.
- Proficient computer skills, including experience with booking systems and MS Office Suite.
- Attention to detail and the ability to multitask effectively.
- A proactive and solution-oriented approach to problem-solving.
- Ability to work well under pressure and meet deadlines.
- Flexibility to work occasional weekends or evenings, as required.

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: hd1



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