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Client Services Administrator

1 month ago

Guildford, United Kingdom AJ Chambers ® Full time

We are currently representing an International Law Firm who are actively seeking a Client Services Administrator for their Guildford office.

You will be joining the Internal Client services team in a highly reputable firm. You will have at least 6 months admin/customer service experience.


Role & Responsibilities

Customer Service:

• Able to develop solutions to ensure an exceptional service is provided at all times.

• Consistently and appropriately update service users on progress and status of tasks where appropriate

• Work with service users to offer assistance where possible

• Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the Anti Money Laundering processes

• Create new files and maintain and update existing files, demonstrating an understanding of the principal documents within file

• Deal with internal and external postal deliveries and arrange couriers’ services as necessary

• Working effectively and efficiently on the Practice Management System to log and record documents

• Undertake all file closing procedures including the processing of archiving and retrieval

• Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives

• Photocopying, printing, scanning, binding, and filing tasks

• Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system

• Any ad hoc duties as requested by the business

Practice Group Specific Tasks:

• Depending on which Practice Group you are working in there will be some additional tasks specific to that group which may include:

• Producing document packs to be used by the Practice groups

• Producing court bundles

• Keeping client specific records updated where necessary

• Preparing files for costs assessments

• Undertaking basic Land Registry searches

• Data Subject Access Requests

• Checking Companies House for company registration numbers, addresses, director details etc

• Updating the Practice Group intranet pages

• Additional practice group specific administration tasks that were required


Person Specification

• A minimum of 6 months administration experience

• GCSEs graded A to C to include maths and English (or equivalent level of qualification)

• Solid customer service centric experience and work ethic


If you feel you would be suitable, please apply directly or contact Ella at AJ Chambers.