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Assistant Front of House Manager

2 months ago

London Area, United Kingdom Search Full time

Assistant Front of House Manager,

Private Membership club, Central London, up to £ 35,000 plus excellent benefits




You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.




Responsibilities:


  • Ensure exceptional hospitality and service standards are consistently upheld.
  • Execute departmental procedures according to company guidelines.
  • Cultivate a work environment aligned with company values.
  • Oversee training and development of team members.


Main Responsibilities:


  • Manage a team of 5 Receptionist and train them on the new It System
  • Foster seamless communication within the Front of House team to prioritise excellent service.
  • Drive employee satisfaction and foster a positive work culture.
  • Assess business needs and provide staffing solutions to mitigate risks.
  • Conduct comprehensive departmental inductions and cross-training for new team members.
  • Perform appraisals and facilitate team skill development.
  • Ensure compliance with HR policies and procedures.
  • Maximise room sales and revenue by coordinating with the Reservations Manager.
  • Implement and review departmental policies and procedures.
  • Foster effective interdepartmental communication and collaboration.
  • Address challenges efficiently to maintain smooth operations.
  • Cultivate positive guest relations and relay feedback for service enhancement.
  • Maintain knowledge of local area attractions and events.
  • Support business objectives and attend team meetings.
  • Assume Night Manager duties when necessary.
  • Act as Duty Manager and support Front of House operations.
  • Lead the Front of House team in the absence of the Manager.


Self-Management:


  • Adhere to the club rules, grooming standards, and attendance policies.
  • Participate in training and development programs.
  • Deliver exceptional customer service exceeding expectations.
  • Build strong relationships with local organisations.
  • Engage with customers and guests to understand their needs.
  • Enhance guest experience through valuable recommendations and information.
  • Comply with health, safety, and security protocols.
  • Uphold corporate code of conduct and company culture.
  • Perform additional tasks as directed by the line manager.
  • Commit to ongoing training and personal development.
  • Collaborate effectively within a diverse team.


Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.