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Front of House Manager
2 months ago
Assistant Front of House Manager, Private Membership club, Central London, up to £ 35,000 plus excellent benefits
Do you have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs if so this is the next position for you
You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House.
Responsibilities:
- Ensure exceptional hospitality and service standards are consistently upheld.
- Execute departmental procedures according to company guidelines.
- Cultivate a work environment aligned with company values.
- Oversee training and development of team members.
Main Responsibilities:
- Manage a team of 5 Receptionist and train them on the new It System
- Foster seamless communication within the Front of House team to prioritise excellent service.
- Drive employee satisfaction and foster a positive work culture.
- Assess business needs and provide staffing solutions to mitigate risks.
- Conduct comprehensive departmental inductions and cross-training for new team members.
- Perform appraisals and facilitate team skill development.
- Ensure compliance with HR policies and procedures.
- Maximise room sales and revenue by coordinating with the Reservations Manager.
- Implement and review departmental policies and procedures.
- Foster effective interdepartmental communication and collaboration.
- Address challenges efficiently to maintain smooth operations.
- Cultivate positive guest relations and relay feedback for service enhancement.
- Maintain knowledge of local area attractions and events.
- Support business objectives and attend team meetings.
- Assume Night Manager duties when necessary.
- Act as Duty Manager and support Front of House operations.
- Lead the Front of House team in the absence of the Manager
- Self-Management:
- Adhere to the club rules, grooming standards, and attendance policies.
- Participate in training and development programs.
- Deliver exceptional customer service exceeding expectations.
- Build strong relationships with local organisations.
- Engage with customers and guests to understand their needs.
- Enhance guest experience through valuable recommendations and information.
- Comply with health, safety, and security protocols.
- Uphold corporate code of conduct and company culture.
- Perform additional tasks as directed by the line manager.
- Commit to ongoing training and personal development.
- Collaborate effectively within a diverse team.
