Customer Experience Executive
3 weeks ago
Our client is an exciting, innovative, award-winning business within the food and beverage industry, committed to creating high-quality and tasty savoury and sweet treats that stand out in the market.
They are keen to continue their growth so are looking for a passionate and driven Customer Experience Executive. The role falls under the Customer Experience Manager. The business has gone through an amazing digital transformation and are looking for someone to be a part of it.
Responsibilities:
- Efficient order processing and management, while nurturing and expanding key customer accounts.
- Champion exceptional customer service standards.
- Meeting with customers – to help grow accounts
- Being a key point of contact between manufacturing, dispatch, sales & finance to help optimise operational processes
- Exhibit ambition with a readiness to embrace growth within the company.
Ideal Candidate:
- 1+ years experience within FMCG, ideally bakery, patisserie or desserts.
- Tech-savvy, especially in sales and order processing systems.
- Strong academics from top university, minimum 2:1 degree
- ‘Can Do’ attitude with a great passion for food
- Proven excellence in customer service
Benefits:
- £30-32k Salary (DOE)
- 4 day week (2 weekends a month required to work)
- Great growth opportunities
- 5% pension + 20 + 8 holiday days
If you would be interested in learning more about this opportunity please apply with your most recent CV or contact Marianna at Alexander Steele Recruitment.
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