Warranty Claims Coordinator – Application deadline 10th January
2 weeks ago
- £37,000 (pro rata)
- Maternity cover : 6 - 12 months
- Near Epsom, Surrey (location is most easily reached by own transport)
- Hybrid working (3 days a week in the office)
- ASAP start
- Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)
We have an exciting opportunity for a Warranty Claims Coordinator to join the team on Maternity Cover for 6-12 months. You will be a member of the Warranty Support Team managing Warranty Operations, Claims & Audit functions.
This role sits within C&NS - in line with the wider business ambition to do business the way customers love, C&NS provides support to customers and our dealer network. This includes supporting & providing world class warranty product support, audit controls & associated technical services to the Network.
What you’ll be doing:
- Reporting directly to the Warranty & Audit Team Leader, the role is to process Warranty Claims, Prior-approvals (PARFs) and Compass cases in a timely manner and in accordance with Toyota/Manufacturer Policies & Procedures.
- This is achieved through claim assessment, analysing & evaluating claim data and validating supporting evidential documents submitted by Dealers.
- If required, support an audit programme, taking appropriate on-site & desk-based actions to support, train and improve the dealer individual performance and in line with governance, policy and business objectives.
- Assist with the identification, creation and publishing of Warranty bulletins and information to support the Network with Warranty activities, governance and policy.
Warranty Team Purpose:
- Timely processing and payment of network claims and PARFs
- Communicate clearly & effectively with Network Partners with regard to supporting related queries.
- Liaise with TME Warranty Teams on TMC warranty policies & procedures. Share easy to understand explanations & best practice with the Network.
- Identify possible candidates for future audit consideration.
You will:
- Be in direct communication with the Toyota & Lexus Network from technician & after sales personnel, to Service Manager; supporting the warranty claims process, resolving warranty claim queries to enable the efficient payment of claims.
- Identify new trends and warranty concerns to Line Management and share ideas for addressing.
- Work to achieve SLAs & KPIs.
Skills and Behaviours:
Essential
- Technically aware or have aptitude to develop new skills
- Customer handling skills and negotiation
- Network facing skills
- Strong interpersonal and communication skills (verbal and written)
- Compass case handling
- Confident in communicating with customers and internal stakeholders
- Excellent time management
- Passionate about mobility
- A willingness to change and adapt, as technology advances and business changes
- Collaborative, helping others to achieve results, drive change
- Good attention to detail, presenting accurate information to ensure efficient repairs and quality reporting
- Be passionate about helping to support our customers
Desirable
- Warranty Systems
- Experience of working for an automobile manufacturer or dealer
- Technical qualifications
- Audit experience
- AS400 knowledge
- Comfortable explaining complex information
- Empathy and understanding
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Epsom, United Kingdom TLP Consultancy Ltd Full time£37,000 (pro rata)Maternity cover : 6 - 12 monthsNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)ASAP startGenerous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)TLP have been working...
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