Warranty Claims Coordinator – Application Deadline 10Th January

1 week ago


Epsom and Ewell, United Kingdom Tlp Consultancy Ltd Full time

£37,000 (pro rata) Maternity cover : 6 - 12 months Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays) TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner.
This role will be employed by TLP (secondment to Toyota (GB) PLC) We have an exciting opportunity for a Warranty Claims Coordinator to join the team on Maternity Cover for 6-12 months.
You will be a member of the Warranty Support Team managing Warranty Operations, Claims & Audit functions.
This role sits within C&NS - in line with the wider business ambition to do business the way customers love, C&NS provides support to customers and our dealer network.
This includes supporting & providing world class warranty product support, audit controls & associated technical services to the Network.
What you'll be doing: Reporting directly to the Warranty & Audit Team Leader, the role is to process Warranty Claims, Prior-approvals (PARFs) and Compass cases in a timely manner and in accordance with Toyota/Manufacturer Policies & Procedures.
This is achieved through claim assessment, analysing & evaluating claim data and validating supporting evidential documents submitted by Dealers.
If required, support an audit programme, taking appropriate on-site & desk-based actions to support, train and improve the dealer individual performance and in line with governance, policy and business objectives.
Assist with the identification, creation and publishing of Warranty bulletins and information to support the Network with Warranty activities, governance and policy.
Warranty Team Purpose: Timely processing and payment of network claims and PARFs Communicate clearly & effectively with Network Partners with regard to supporting related queries.
Liaise with TME Warranty Teams on TMC warranty policies & procedures.
Share easy to understand explanations & best practice with the Network.
Identify possible candidates for future audit consideration.
You will: Be in direct communication with the Toyota & Lexus Network from technician & after sales personnel, to Service Manager; supporting the warranty claims process, resolving warranty claim queries to enable the efficient payment of claims.
Identify new trends and warranty concerns to Line Management and share ideas for addressing.
Work to achieve SLAs & KPIs.
Skills and Behaviours: Essential Technically aware or have aptitude to develop new skills Customer handling skills and negotiation Network facing skills Strong interpersonal and communication skills (verbal and written) Compass case handling Confident in communicating with customers and internal stakeholders Excellent time management Passionate about mobility A willingness to change and adapt, as technology advances and business changes Collaborative, helping others to achieve results, drive change Good attention to detail, presenting accurate information to ensure efficient repairs and quality reporting Be passionate about helping to support our customers Desirable Warranty Systems Experience of working for an automobile manufacturer or dealer Technical qualifications Audit experience AS400 knowledge Comfortable explaining complex information Empathy and understanding



  • Epsom, United Kingdom TLP Consultancy Ltd Full time

    £37,000 (pro rata)Maternity cover : 6 - 12 monthsNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)ASAP startGenerous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)TLP have been working...


  • Epsom, United Kingdom TLP Consultancy Ltd Full time

    £37,000 (pro rata)Maternity cover : 6 - 12 months Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays) TLP have been...


  • Epsom, United Kingdom TLP Consultancy Ltd Full time

    £37,000 (pro rata)Maternity cover : 6 - 12 months Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays) TLP have been...


  • Epsom and Ewell, United Kingdom Tlp Consultancy Ltd Full time

    £37,000 (pro rata) Maternity cover : 6 - 12 months Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays) TLP have been...


  • Epsom and Ewell, United Kingdom Tlp Consultancy Full time

    Job DescriptionWarranty Claims Coordinator - Application deadline 10th January £37,000 (pro rata)Maternity cover: 6 - 12 monthsNear Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café...


  • Epsom, United Kingdom TLP Consultancy Full time

    Job Description Warranty Claims Coordinator - Application deadline 10th January £37,000 (pro rata) Maternity cover: 6 - 12 months Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised...


  • Epsom, Surrey, United Kingdom TLP Consultancy Full time

    Job Title: Warranty Claims CoordinatorAt TLP Consultancy, we are seeking a highly skilled Warranty Claims Coordinator to join our team on a maternity cover basis for 6-12 months. As a member of the Warranty Support Team, you will play a vital role in managing Warranty Operations, Claims & Audit functions.Key Responsibilities:Process Warranty Claims,...


  • Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    Job OverviewThis is a fantastic opportunity to join the Warranty Support Team as a Warranty Claims Coordinator. You will be responsible for processing warranty claims, prior-approvals, and compass cases in accordance with Toyota/Manufacturer Policies & Procedures.You will work closely with the Warranty & Audit Team Leader to achieve timely processing and...


  • Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    As an Automotive Warranty Claims Specialist with TLP Consultancy Ltd, you will be responsible for managing Warranty Claims and Prior-approvals (PARFs) in a timely manner. This role involves claim assessment, analysing and evaluating claim data, as well as validating supporting evidential documents submitted by Dealers.This position is part of the C&NS team,...


  • Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    Job OverviewTLP Consultancy Ltd is seeking a highly skilled Warranty Claims Resolution Expert to join our team on a maternity cover basis for 6-12 months. As a key member of the Warranty Support Team, you will be responsible for managing warranty operations, claims & audit functions.The successful candidate will have strong technical knowledge, excellent...


  • Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    About the RoleTLP Consultancy Ltd, a trusted partner to Toyota (GB) PLC, seeks an experienced Warranty Claims Coordinator for a maternity cover position. This role involves supporting warranty operations, claims, and audit functions.As a Warranty Claims Coordinator, you will process Warranty Claims, Prior-approvals (PARFs), and Compass cases in a timely...

  • Warranty Administrator

    7 months ago


    Epsom, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Warranty Administrator - Epsom** **Salary: up to £33,280 Basic + £3k Bonus** **Working Hours: Monday to Friday 7.30 - 5.30pm - No weekend working** Our client, a family run multi-brand dealer situated in the Epsom area, require a Automotive Warranty Administrator to join their business due to retirement. Reporting to the Service Manager and working as...


  • Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    Job SummaryWe are seeking a highly skilled Automotive Warranty Support Specialist to join our team on a maternity cover basis for 6-12 months. As a key member of the Warranty Support Team, you will be responsible for managing warranty operations, claims & audit functions.The ideal candidate will have strong technical awareness, customer handling skills, and...


  • Epsom, Surrey, United Kingdom TLP Consultancy Ltd Full time

    Job ResponsibilitiesThe successful candidate will have experience in warranty or claims management, preferably in the automotive sector. You will be responsible for:Processing Warranty Claims, Prior-approvals (PARFs), and Compass casesAnalysing and evaluating claim dataValidating supporting evidential documentsSUPPORTING AUDIT PROGRAMSAssisting with the...


  • Forfar and District, United Kingdom A M Phillip Trucktech Ltd Full time

    A. M. Phillip Trucktech Ltd is looking to recruit experienced Warranty Administrators. A. M. Phillip is a family run business that has been supporting the Commercial world in sales, servicing and repair for over 65 years. We work with world leading Manufacturers in the Commercial Industry: Iveco, Ford and Fiat. With 6 sites across Scotland, we cover the...


  • Cambridgeshire and Peterborough, United Kingdom Perfect Placement Full time

    We are seeking a skilled Vehicle Warranty Controller to join our team at Perfect Placement, a leading car dealership group.About the JobThis is a fantastic opportunity for someone who wants to develop their career in the automotive industry. As a Vehicle Warranty Controller, you will be responsible for:Preparing and submitting warranty claims to...


  • Cambridgeshire and Peterborough, United Kingdom Perfect Placement Full time

    Vehicle Warranty Controller Job DescriptionWe are currently seeking a highly skilled and motivated individual to fill the position of Vehicle Warranty Controller at Perfect Placement. The successful candidate will be responsible for preparing warranty claims, checking and clearing weekly statements, and ensuring policy claims are dealt with efficiently.This...


  • Epsom and Ewell, United Kingdom Nuffield Health Full time

    Contact Centre Coordinator Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week Salary: £23,887.50 per annum Onsite interview dates: Friday 13th December Start date: 13th January 2025 Nuffield Health is the charity that's building a healthier nation, one day at a time.From award-winning hospitals and leisure facilities to...


  • Epsom and Ewell, United Kingdom Avery Healthcare Full time

    Package Description: At Avery Healthcare, we believe in caring for those who care for our residents.We recognise and celebrate our hard-working colleagues,  support  your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts .We are now seeking a  compassionate ,  enthusiastic  and...


  • Epsom and Ewell, United Kingdom Tlp Consultancy Ltd Full time

    Job Description £43,000 Permanent Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and...