Warranty Claims Coordinator

4 weeks ago

Epsom, United Kingdom TLP Consultancy Full time
Job Description

Warranty Claims Coordinator - Application deadline 10th January

  • £37,000 (pro rata)
  • Maternity cover: 6 - 12 months
  • Near Epsom, Surrey (location is most easily reached by own transport)
  • Hybrid working (3 days a week in the office)
  • ASAP start
  • Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

We have an exciting opportunity for a Warranty Claims Coordinator to join the team on Maternity Cover for 6-12 months. You will be a member of the Warranty Support Team managing Warranty Operations, Claims & Audit functions.

This role sits within C&NS - in line with the wider business ambition to do business the way customers love, C&NS provides support to customers and our dealer network. This includes supporting & providing world class warranty product support, audit controls & associated technical services to the Network.

What you'll be doing:

  • Reporting directly to the Warranty & Audit Team Leader, the role is to process Warranty Claims, Prior-approvals (PARFs) and Compass cases in a timely manner and in accordance with Toyota/Manufacturer Policies & Procedures.
  • This is achieved through claim assessment, analysing & evaluating claim data and validating supporting evidential documents submitted by Dealers.
  • If required, support an audit programme, taking appropriate on-site & desk-based actions to support, train and improve the dealer individual performance and in line with governance, policy and business objectives.
  • Assist with the identification, creation and publishing of Warranty bulletins and information to support the Network with Warranty activities, governance and policy.

Warranty Team Purpose:

  • Timely processing and payment of network claims and PARFs
  • Communicate clearly & effectively with Network Partners with regard to supporting related queries.
  • Liaise with TME Warranty Teams on TMC warranty policies & procedures. Share easy to understand explanations & best practice with the Network.
  • Identify possible candidates for future audit consideration.

You will:

  • Be in direct communication with the Toyota & Lexus Network from technician & after sales personnel, to Service Manager; supporting the warranty claims process, resolving warranty claim queries to enable the efficient payment of claims.
  • Identify new trends and warranty concerns to Line Management and share ideas for addressing.
  • Work to achieve SLAs & KPIs.

Skills and Behaviours:

Essential

  • Technically aware or have aptitude to develop new skills
  • Customer handling skills and negotiation
  • Network facing skills
  • Strong interpersonal and communication skills (verbal and written)
  • Compass case handling
  • Confident in communicating with customers and internal stakeholders
  • Excellent time management
  • Passionate about mobility
  • A willingness to change and adapt, as technology advances and business changes
  • Collaborative, helping others to achieve results, drive change
  • Good attention to detail, presenting accurate information to ensure efficient repairs and quality reporting
  • Be passionate about helping to support our customers

Desirable

  • Warranty Systems
  • Experience of working for an automobile manufacturer or dealer
  • Technical qualifications
  • Audit experience
  • AS400 knowledge
  • Comfortable explaining complex information
  • Empathy and understanding

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