Multimedia and Connected Car Supervisor

4 days ago


Epsom, United Kingdom TLP Consultancy Full time
Job Description

Multimedia and Connected Car Supervisor - Application deadline 2nd December

  • £43,000
  • Permanent
  • Near Epsom, Surrey (location is most easily reached by own transport)
  • Hybrid working (3 days a week in the office)
  • Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

We have an exciting opportunity, Multimedia and Connected Car Supervisor. You will be part of the Customer and Network Support Team, Handling customer and Centre network enquiries, relating to in-car multimedia and connected car, to resolution or escalation where necessary.

What you'll be doing:

  • You'll be the supervisor for the Front-Line multimedia and connected car team, being their first point of contact for day-to-day support, guidance and case management.
  • You will be required to carry out regular 121 meetings/quarterly reviews setting the teams objectives and managing individual performance to ensure the team provide the best customer experience. You will also be responsible for the teams SLA performance, ensuring we can deliver great customer service.
  • Responsible for handling customer and Centre network enquiries, which relate to multimedia and connected car.
  • Managing cases, you will be responsible for helping customers and the network by answering their multimedia and connected car technology enquiries, whilst following Toyota practices.
  • You will influence and make recommendations around customer journey improvements, seeking customer feedback at all times.

What you'll get to own:

  • Responsibility for the front-line multimedia & connected car team performance.
  • The main point of contact for any customer or Centre network enquiries relating to in-car multimedia and connected car.
  • Responsible for escalating any in-car multimedia and connected car issues.
  • Sharing your knowledge within the wider team.
  • Responsible for representing the business when communicating with customers & the dealer network & TME/TMC

Skills and Behaviours:

  • Excellent written and customer service skills, with an inclusive mindset.
  • Confident with a customer first approach.
  • Attention to detail and process driven.
  • High levels of curiosity and challenge to understand in-car multimedia and connected car technology issues.
  • Systems and web aptitude.
  • A genuine interest in expanding on your own excellent knowledge.
  • Comfortable presenting technical information to a non-technical and/or specialist audience.

Essential

  • A track record of providing excellent customer service.
  • A great knowledge of in-car multimedia and connected car technology.
  • Customer handling skills.
  • Strong interpersonal and communication skills (verbal & written).

Desirable

  • Educated to A Level or above.


  • Epsom, Surrey, United Kingdom TLP Consultancy Full time

    **About the Opportunity**At TLP Consultancy, we're seeking a seasoned professional to take on the role of Multimedia and Connected Car Team Lead. This exciting opportunity is part of our Customer and Network Support Team, where you'll play a vital role in handling customer and Centre network enquiries related to in-car multimedia and connected car. About...

  • Supervisor

    5 months ago


    Epsom, United Kingdom starbucks Full time

    Job description - supervisor_ Job description Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a supervisor to join our Starbucks team in Epsom Our partners really are the face of Starbucks. They are an...

  • Supervisor

    5 months ago


    Epsom, United Kingdom starbucks Full time

    Job description - supervisor_ Job description Do you have a passion for coffee and customer service? Are you looking for a fun filled role that will enhance your career and provide you with excellent training? We have an exciting opportunity for a supervisor to join our Starbucks team in Epsom Our partners really are the face of Starbucks. They are an...


  • Epsom, United Kingdom Riverside Consultancy Full time

    Job Advert A rare and exciting opportunity has been created at Mercedes-Benz of Epsom for an experienced Service Lead Supervisor. **The Company** Mercedes-Benz of Epsom forms part of the Sandown Motor Group and has over 30 years of experience, selling and servicing Mercedes-Benz cars. A privately owned group the Sandown name has an immensely proud...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    To be responsible for the day to day running and delivery of high quality retail catering service across the Trust including all aspects of human and some financial resource management. To assist the Retail Catering Manager in the development of strategic operational plans, and policies whilst ensuring the delivery of a safe, quality, cost effective Patient...


  • Epsom, United Kingdom Future Care Group Full time

    **Housekeeping Assistant Bank** **Priory Court Care Home, Ewell, Epsom, KT17 1TJ** **Pay rate - £10.57 per hour** Our group of care homes was founded more than 20 years ago. We are proud of the culture we have developed, which provides a supportive work environment where our team members feel valued and part of the Future Care family. Would you like to...


  • Epsom, United Kingdom TN Recruits Full time

    As a Customer Service Advisor, you'll be right at the heart of our dealership, connecting our awesome Technicians with our valued customers. Don't worry if you're not a car expert - previous Automotive experience isn't a must. What we're after is your passion for giving top-notch customer service, your knack for getting things done, and your excitement for...


  • Epsom, United Kingdom Carbon and Finch Full time

    We are a Software development company based in Epsom seeking someone to join our team and help with administration support.. Our clients range from PLC’s in UK to International businesses with offices worldwide. Our new client base is primarily International so you will be exposed to many cultures and languages. Key areas of responsibility: - Provide...

  • Operations Director

    4 weeks ago


    Epsom, Surrey, United Kingdom Elior Full time

    Job OverviewElior is seeking a skilled Operations Manager to lead the operation of our schools within the London M25 area. As a key member of our team, you will be responsible for managing clients and leading diverse internal teams, including General Managers.Key ResponsibilitiesLeading and coaching site managers and service champions within your...

  • Operations Director

    4 weeks ago


    Epsom, Surrey, United Kingdom Elior Full time

    Job OverviewElior is seeking a highly skilled Operations Manager to lead the operation of our schools within the London M25 area.The successful candidate will have a comprehensive support network to help them in their role, which, combined with their commercial awareness, will be used to drive continuous growth.Key ResponsibilitiesLeading and coaching site...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    To be responsible for the day to day running and delivery of high-quality Patient catering service across the Trust including all aspects of human and some financial resource management. To assist the Patient Catering Manager in the development of strategic operational plans, and policies whilst ensuring the delivery of a safe, quality, cost-effective...


  • Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

    Job summary Elevate your career as a Pharmacy Technician with an unparalleled job opportunity across Croydon Health Services, Epsom & St Helier and Kingston Hospitals. When you submit an application under any of the hospitals mentioned, you only need to complete 1 application and attend 1 interview to be considered for a Band 4 Dispensary Pharmacy...


  • Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Corporate Credit AnalystWe are looking for an experienced individual to join our Corporate Credit team, where you will provide credit analysis, making recommendations and underwriting in relation to lending for our corporate customers and dealer partners for TFSUK, Mazda Kinto and One Toyota Fleet Team.Working as a Corporate Credit Analyst, you will compete...


  • Epsom, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Corporate Credit AnalystWe are looking for an experienced individual to join our Corporate Credit team, where you will provide credit analysis, making recommendations and underwriting in relation to lending for our corporate customers and dealer partners for TFSUK, Mazda Kinto and One Toyota Fleet Team.Working as a Corporate Credit Analyst, you will compete...


  • Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job DescriptionWe are looking for an experienced Supplier Relationship Manager to take full responsibility for all third-party suppliers and outsourced partners, ensuring continuous oversight and management.The ideal candidate will have a background in customer service or operations, be driven and focused, with experience in strategic oversight and managing...


  • Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    We are seeking an experienced Strategic Procurement Liaison Specialist to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our procurement team, you will play a crucial role in ensuring the effective management of third-party suppliers and outsourced partners.Based in Epsom, but requiring regular commutes to Birmingham,...

  • Caregiver

    7 days ago


    Epsom, United Kingdom CV-Library Full time

    Caregiver Location: Epsom, Banstead, Worcester Park, and Sutton areas Salary: £12.50 - £18.75 per hour Hours: Part-time and full-time options available (15–45 hours per week) At the organisation they believe in Making Lives Better through Happier Ageing. They are more than just a home care company – they’re a community...


  • Epsom, United Kingdom TLP Consultancy Ltd Full time

    Job Description Partnership Marketing Paid Media Specialist Circa £40,000 2-year FTC Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle...


  • Epsom, United Kingdom TLP Consultancy Full time

    Job Description Partnership Marketing Paid Media Specialist Circa £40,000 2-year FTC Near Epsom, Surrey (location is most easily reached by own transport) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle...


  • Epsom, United Kingdom TLP Consultancy Ltd Full time

    Partnership Marketing Paid Media SpecialistCirca £40,000 2-year FTCNear Epsom, Surrey (location is most easily reached by own transport)Hybrid working (3 days a week in the office)ASAP startGenerous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, holiday purchase...