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Service Desk Analyst
2 months ago
1st Line Service Desk Engineer – Saffron Walden
Monday to Friday covering shifts between 8am and 6pm
(i.e. 8am – 4:30pm / 8:30am – 5pm / 9am – 5:30pm)
Onsite Monday to Thursday, WFH on a Friday
Due to increased growth, we're looking for an enthusiastic and ambitious engineer to join a busy 1st-line help desk team within an IT Managed Service Provider.
Your role will be to engage with customers on their day-to-day IT support needs via phone, email and tickets.
We are looking for someone with a solid foundation of IT knowledge, with experience and understanding working on a helpdesk, this should also include:
- Good Microsoft general knowledge, including Office 365, Active Directory, MS Office.
- Ticket systems and data entry.
- Monitoring systems and remote access.
- Good verbal and written communication skills with a customer focused attitude.
- PC/Laptop hardware and the ability to identify different components and replace them.
- Windows operating systems, how to install them and how to troubleshoot most issues.
- Basic Server and Infrastructure knowledge.
- Networking and network hardware.
This is an excellent opportunity for someone to join a friendly and relaxed company to further their career in IT and gain a broader and better understanding of supporting IT in businesses. With continued growth plans, there is lots of opportunity for career progression.
Salary up to £26,000 + Company benefits, fantastic work environment, training, support & development.
