NHS 111 Clinical Trainer

7 days ago

StocktonOnTees, United Kingdom Practice Plus Group Full time

Due to growth, we are now looking for a Clinical Trainer for our brand new site in Stockton-on-Tees. This a permanent full time role, 37.5 hours per week contracted on a flexible basis to cover both full time and part time training courses.

Yearly salary: £43,805

Main Duties of the Role:

You will work with the Head of 111 Training, Network Clinical and Operational trainers, to devise, co-ordinate and deliver induction and new starter training, Pathways upgrade training, soft skill and technical training within the 111 call centres by providing clinical and operational input.

As an experienced NHS Pathways Clinical Advisor and Accredited NHS Pathway Clinical Trainer, you will be responsible for the delivery of high-quality clinical and non-clinical NHS Pathways, bespoke workshops and other solutions.


You will deliver face to face workshops at Stockton 111 site and using MS Teams to our existing colleagues and new starters including Pathways Core Module 1 and Adastra platform. You will also regularly deliver Pathways Clinical Core Module 1 and 2 and coaching courses. You’ll share your knowledge and embed confidence ensuring that colleagues are well trained and confident to fulfil their role. As well as this, you will support and lead NHS Pathways release updates, soft skill and technical training at site and across the Network.


In conjunction with the site based Operational Trainers, you will support both Operational and Clinical colleagues in the Foundation Bay actively coaching and mentoring, manning Foundation Bay advice line and recording activity to ensure robust development plans are in place to ensure that staff leaving the Foundation Bay are ready to join our experienced 111 call handling team.

This is a varied and high-profile role where you can make a difference in a career focused on personal and on-going professional development.


We are looking for someone who has the following skills and experience:

  • Ability to read, analyse, and interpret technical procedures
  • Ability to analyse performance data.
  • Understanding of call centre metrics and resource planning methods.
  • Clinical/Call centre Management experience
  • NHS Pathways Trainer accreditation
  • High level of knowledge in handling of 111 patient calls
  • Professional and driven, yet communicative and highly approachable


Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.


When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.


We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.


If you'd want a copy of the full Job Description then please email Valentin at valentin.baciu@practiceplusgroup.com


Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.


Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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