Chief Operating Officer

1 month ago

Camden Town, United Kingdom QCCA Full time

The ideal candidate will ensure operational excellence across the organisation. Your primary goal will be to increase our organisation's productivity, efficiency, and impact. You will advise the CEO on key operational insights and coach employees. 


This is a new role to support the CEO. The COO will be a key member of our leadership team and will work

closely with the CEO and manage the Senior Management Team (SMT) to ensure the efficient and effective

functioning of the charity. The COO will play a pivotal role in overseeing various aspects of our operations

including compliance, safeguarding, operations and team management, finance, human resources, IT and

administrative functions.


Why Work for QCCA?


Join QCCA, an organisation that has been at the heart of Camden's community since 1999, striving to make

a lasting impact in one of London's most deprived neighbourhoods. As the largest voluntary sector

provider of community services, QCCA has evolved from a local residents' drinking club in Gospel Oak to

become a trusted and steadfast presence situated in the same building for two decades.


QCCA is deeply committed to improving the life opportunities of individuals with low incomes. In a

community facing significant challenges, we provide essential services and activities that are often taken

for granted elsewhere, making them freely accessible or subsidised for all.

We serve a community where elderly residents rank in the bottom 3% for deprivation in England, and

young people are in the bottom 6% (IMD 2019). Your work will directly contribute to positive change in the lives of those facing unique challenges.


At QCCA, we embody specific behaviours, values, and principles in our interactions. We prioritise listening,

understanding, and respecting individuals to foster stronger and more supportive relationships. We

celebrate diversity, recognising that understanding our differences enhances shared experiences.


Our focus is on empowerment, creating opportunities that enable people to help themselves, forge new

networks, and sustain existing ones. We embrace inclusivity, welcoming collaboration with anyone,

irrespective of their background, ability, or needs. Our actions are community-led, guided by the voices of our local community, and responsive, acknowledging and addressing changing needs with insight and

accuracy.


Key Responsibilities


Operational Leadership:


• Provide strategic leadership to all operational functions, ensuring efficient and high-quality

service delivery.

• Develop and implement operational policies, procedures, and best practices to enhance

productivity and ensure compliance.

• Continuously streamline processes and workflows to improve operational performance.

• Deputise for the CEO when required, representing the organisation at events, meetings, and

in day-to-day operations.


Strategic Planning and Execution:


• Collaborate with the CEO and support, manage and develop the senior management to

shape and execute the charity’s strategic plan.

• Translate strategic objectives into actionable initiatives, ensuring effective implementation

and tracking progress.

• Identify opportunities for growth, cost optimisation, and improved service delivery.


Board of Trustees Liaison:


• Provide regular reports to the Board of Trustees on operational performance, strategic

initiatives, and financial matters.

• Work closely with the CEO to ensure transparency, accountability, and alignment with the

Board's expectations.

• Attend Board meetings and provide insights on operational challenges, opportunities, and

key achievements.


Financial Management:


• Oversee budgeting, forecasting, and financial planning, ensuring the efficient use of resources.

• Monitor financial performance, identifying areas for improvement and taking corrective actions as necessary.

• Drive cost-efficiency initiatives while maintaining a focus on quality and service outcomes.


People Management and Development:

• Line manage and develop the SMT (seven managers)

• Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.

• Establish performance goals and metrics for staff, offering regular feedback and development support.

• Promote an inclusive, diverse work environment that values employee engagement and professional growth.

• Oversee recruitment, onboarding, performance management, and retention strategies.


Risk Management and Compliance:


• Develop and implement strategies to identify, assess, and mitigate operational risks.

• Ensure compliance with relevant laws, regulations, and industry standards, maintaining the highest ethical standards.

• Implement internal controls and governance practices to safeguard the charity’s reputation

and assets.


Knowledge, skills and abilities:


• Exceptional leadership skills with a proven track record of building and managing high-performing teams.

• 5+ years of proven experience in senior operational roles.

• Knowledge of compliance, risk management, charity regulations, policies and government guidelines.

• Strong strategic thinking and problem-solving abilities.

• Excellent financial acumen, including budgeting and resource management experience.

• Strong communication and interpersonal skills, capable of inspiring and motivating teams.

• Demonstrable experience in the voluntary sector, with a deep understanding of the unique challenges and opportunities it presents.

• Knowledge of QuickBooks or similar accounting software for effective financial management and reporting.

• Experience in operational management, including process improvement, organisational development, and risk management.

• Experience in stakeholder engagement and advocacy, with the ability to represent QCCA effectively at various levels.

• Experience working with and reporting to a Board of Trustees is highly desirable.

• Delivering training and coaching to QCCA staff as and when required.


Required experience:


• Leadership and Management: 5 years (required)

• Senior Operations: 5 years (required)

• Risk management: 2 years (required)

• Financial acumen: 2 years (required)


HOW TO APPLY

Please send a CV and a cover letter explaining how you meet the required experience and your knowledge,

skills, and ability (no more than 650 words.)

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