Careline Response Officer

5 months ago


Camden Town, United Kingdom Fox Morris Group Full time

Are you an **Careline Monitoring Response Officer **looking for a new opportunity? We have an excellent opportunity with **Camden Council**

**Rate - Negotiable Dependent upon experience**

**Rate - £18 to £20.49 per hour - Negotiable Dependent upon experience**

**Essentials**
- Hold a full clean UK driving licence
- Good practical knowledge and skills of electrical, computer hardware/software, telecoms and assistive technology.
- Ability to problem solve and give technical support
- Ability to work to set deadlines, and manage time with mínimal supervision Able to use a range of information technology within service delivery.
- Ability to demonstrate and install alarm equipment/ Telecare triggers and explain their use and operation to existing and potential users.

**Role Purpose**:

- Provide high quality effective monitoring and response to assistive technology and social alarm customers who are elderly, disabled and/or otherwise vulnerable people in the community.
- Answer calls generated on the assistive care platform
- Provide routine and emergency support on a 24/7 basis ensuring we deliver a service that promotes the dignity and well being of customers
- Demonstrate a positive attitude, knowledge and skills to install all levels of technology and telecare sensors
- Maintain an interest and up-to-date knowledge of new technologies on the market and to contribute to further development of the service offer.

**Example outcomes or objectives that this role will deliver**:

- Respond to calls from customers in accordance, with agreed cali handling procedures/ TSA Code of Practice, assessing the risk in the nature of the cal, profitising the level of urgency, and lo vist as necessary.
- Decide on the most appropriate course of action to resolve the immediate crisis, ensuring that our customer is aware of the expected outcomes

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

**Job Type**: Temporary
Contract length: 6 months

**Salary**: £18.00-£20.49 per hour

Ability to commute/relocate:

- Camden Town, Greater London: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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