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Office 365 Messaging Engineer

2 months ago

Manchester Area, United Kingdom Cognizant Full time

This is an excellent opportunity for Office 365 Messaging Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.



The role requires shift working from 7AM to 11 PM Monday to Friday.


As an Office 365 Messaging Engineer you will be responsible for


  • Day to Day L3 support of Office 365 messaging , MS Exchange , mail issues etc
  • Responsible to complete tickets in a timely manner with customer satisfaction as a top priority
  • Suggesting and making improvements to operational processes through automation
  • Monitoring Microsoft O365 systems and licensing and reacting promptly to alerts or escalated outage tickets and following Incident management processes.
  • To Support On Call support shifts
  • Work closely with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, understand real time issue ticket metrics, and provide knowledge transfer.
  • Responsible to Work closely with other Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues.



To apply for this 365 Messaging Engineer role, your soft skills, expertise and experience should include


  • Strong Experience handling support for major issues efficiently and effectively to full resolution
  • Strong experience with Azure, O365 and related admin portals (Exchange Online, Teams, SharePoint Online, etc)
  • Solid understanding of PowerShell and experience in Automating tasks
  • Solid understanding of using tools like MFCMAPI, Wireshark , Netmon, etc to investigate O365 issues and network problems, and display advanced troubleshooting skills
  • Experience with mail flow troubleshooting, Microsoft Defender and Cisco IronPort technologies
  • Experience supporting Zoom and other audio/video conferencing technologies.
  • Knowledge of ITIL standards, Problem, Incident and Change Control and ticket management
  • Use of ServiceNow or other related full ITIL ticketing system



Additional Desired Skills:


  • Experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, Application Packaging





At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.



You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.



Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.