Monitoring and Performance Engineer

3 months ago


Manchester, United Kingdom Cognizant Full time

This is an excellent opportunity for Office 365 Messaging Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

The role requires shift working from 7AM to 11 PM Monday to Friday.

As an Office 365 Messaging Engineer you will be responsible for

Day to Day L3 support of Office 365 messaging , MS Exchange , mail issues etc
Monitoring Microsoft O365 systems and licensing and reacting promptly to alerts or escalated outage tickets and following Incident management processes.
To Support On Call support shifts
Work closely with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, understand real time issue ticket metrics, and provide knowledge transfer.
Responsible to Work closely with other Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues.


Strong experience with Azure, O365 and related admin portals (Exchange Online, Teams, SharePoint Online, etc)
Solid understanding of using tools like MFCMAPI, Wireshark , Netmon, etc to investigate O365 issues and network problems, and display advanced troubleshooting skills
Experience with mail flow troubleshooting, Microsoft Defender and Cisco IronPort technologies
Experience supporting Zoom and other audio/video conferencing technologies.
Knowledge of ITIL standards, Problem, Incident and Change Control and ticket management
Use of ServiceNow or other related full ITIL ticketing system


Experience or basic understanding of Microsoft Intune, Azure AD, Power Automate, Azure Virtual Desktop, MDM, Application Packaging



You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.



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