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International Customer Service
3 months ago
Title: International Customer Service
Hours: Full Time – 35 hours per week
Contract: Permanent
Location: Cheadle, SK8
Role and responsibilities:
- Work within a busy export customer service team dealing with a high volume of customer enquiries and orders via email.
- Take full ownership of customer orders from start to finish. Check stock availability, enter orders accurately on the system, inform customer of any potential issues with supply, invoice in a timely manner when order has dispatched.
- Facilitate strong relationships with suppliers, vineyards, and producers and ensure they understand what we require from them to deliver our promises to our customers.
- Maintain relationships with existing customers and establish relationships with new customers.
- Ensure correct export documentation is supplied for customs clearance.
- Work closely with the sales team to ensure you understand their customers in depth.
- Support sales team where required so that they are free to actively pursue selling opportunities.
- Work cross functionally with other departments within the business especially finance to ensure pricing / invoicing claims and credits are resolved quickly to reduce the impact on possible outstanding debt.
- Maintain customer pricing databases in the system.
- Be on hand to help with organising and shipping samples via courier. Produce relevant documentation.
Candidate requirements:
- Exceptional customer service skills.
- An excellent telephone manner and be confident to pick up the phone and talk through issues when email is not timely or appropriate.
- Excellent communication skills including the ability to write and speak articulately, understanding that many of our supply partners speak English as a second language.
- Outstanding attention to detail.
- Ability to multitask and be able to absorb information via different channels.
- Strong admin skills.
- Thrive as part of a team but also be able to work proactively on your own initiative.
- A problem solver: provide solutions and prevent reoccurrence.
- Determination with a ‘can do’ mindset. Willingness to go the extra mile.
- Good organisation skills.
- Ability to prioritise workload and work under pressure.
- Computer literate with good Microsoft Office Skills.
- Willingness to embrace change and learn new skills.
- Commercially focused.
- Background in export is desirable but not essential.
- Languages essential (ideally French)
