Digital Account Manager

1 month ago

Glasgow, United Kingdom Central Employment Full time

Central Employment are working with an established Digital Marketing and Web Development agency in Glasgow, as they look to recruit an additional Digital Account Manager.


Responsibilities

  • Acting as the day-to-day contact for our clients, overseeing implementation of digital marketing campaigns and development retainers, in line with client objectives
  • Maintaining account status / client WIP documents
  • Ensuring internal teams have what they need from the client in order to execute projects and digital marketing campaigns, including following up on meeting actions
  • Building relationships with clients, establishing trust and transparent communication
  • Creating quality campaign briefs for internal teams to action
  • Working with internal teams to prioritise client work and ensure work is delivered on time and to a high standard
  • Supporting the Client Services Director with new client on-boarding
  • Project managing development projects including creation and maintenance of project plan, scheduling regular client catch ups, and delivery of all project deliverables
  • Participating in monthly and quarterly client meetings, preparing performance and strategy decks
  • Creating monthly reporting commentary for clients and reviewing marketing reports before sending to client
  • Managing client calls and meetings including creation of agendas and contact reports
  • Maintaining housekeeping document which outlines all key information for each client
  • Supporting the Client Services Director to develop client accounts, demonstrating commercial awareness, promoting services, and identifying growth opportunities

Background & Experience required:

  • The ideal candidate will have previous experience in a digital agency, preferably with both web and marketing clients, and be passionate about delivering great results.
  • Previous account management experience (3+ years)
  • Experience in Lifestyle marketing is preferred but not essential

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