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Digital Account Manager
3 months ago
Central Employment are working with an established Digital Marketing and Web Development agency in Glasgow, as they look to recruit an additional Digital Account Manager.
Responsibilities
- Acting as the day-to-day contact for our clients, overseeing implementation of digital marketing campaigns and development retainers, in line with client objectives
- Maintaining account status / client WIP documents
- Ensuring internal teams have what they need from the client in order to execute projects and digital marketing campaigns, including following up on meeting actions
- Building relationships with clients, establishing trust and transparent communication
- Creating quality campaign briefs for internal teams to action
- Working with internal teams to prioritise client work and ensure work is delivered on time and to a high standard
- Supporting the Client Services Director with new client on-boarding
- Project managing development projects including creation and maintenance of project plan, scheduling regular client catch ups, and delivery of all project deliverables
- Participating in monthly and quarterly client meetings, preparing performance and strategy decks
- Creating monthly reporting commentary for clients and reviewing marketing reports before sending to client
- Managing client calls and meetings including creation of agendas and contact reports
- Maintaining housekeeping document which outlines all key information for each client
- Supporting the Client Services Director to develop client accounts, demonstrating commercial awareness, promoting services, and identifying growth opportunities
Background & Experience required:
- The ideal candidate will have previous experience in a digital agency, preferably with both web and marketing clients, and be passionate about delivering great results.
- Previous account management experience (3+ years)
- Experience in Lifestyle marketing is preferred but not essential
