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Customer Service Coordinator

2 months ago

Telford, United Kingdom eTeam Full time

Job Title: Customer Service Coordinator

Duration: 12 Months

Location: Telford, UK- Hybrid


Job Description:

We are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment.

Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.

Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.

Answer daily queries of customers, relaying information in documented form.

Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by Triggering release of Service Orders to our suppliers for Outsource work

Partner with logistics to physically verify the units are progressing per the process

Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment

As required handle requests to verify status for receipt or other processing steps for outsourced work

Update internal system notes for individual jobs.

To follow quality procedures to log certificates onto the internal system for auditing purpose.

Support the overall Outsource on-site duties on a day to day basis providing good team work and prompt support.

Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.

Sub contract admin will work from our Telford, England UK facility within Client’s Global Services Organization.

General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.

Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

Strong computer office skills required for this position