Customer Service Coordinator
4 months ago
Main Tasks & Responsibilities.
- Processing all sales orders & update customers on product availability.
- Handle all customer queries regarding orders, proof of delivery, and delivery exceptions.
- Liaise with production to ensure timely despatch of orders.
- Provide support to the warehouse with domestic and international shipments.
- Monitor production schedule and identify areas of concern with regards to capacity and/or lateness of raw materials.
**Requirements**:
Previous experience in an office-based customer service role
Experience in using Sage Line 50 or a similar platform
Strong problem-solving skills
Excellent attention to detail
Excellent communication skills
What we offer:
Permanent Contract
Office-Based Working
25 days per annum holiday plus bank holiday
Company Sick Pay Allowance
Company Pension Scheme
Training Opportunities
**Salary**: £24,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Day shift
Ability to commute/relocate:
- Telford, TF1 7EU: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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