Customer Service Coordinator

4 months ago


Telford, United Kingdom Labfax Ltd Full time

Main Tasks & Responsibilities.
- Processing all sales orders & update customers on product availability.
- Handle all customer queries regarding orders, proof of delivery, and delivery exceptions.
- Liaise with production to ensure timely despatch of orders.
- Provide support to the warehouse with domestic and international shipments.
- Monitor production schedule and identify areas of concern with regards to capacity and/or lateness of raw materials.

**Requirements**:
Previous experience in an office-based customer service role
Experience in using Sage Line 50 or a similar platform
Strong problem-solving skills
Excellent attention to detail
Excellent communication skills

What we offer:
Permanent Contract
Office-Based Working
25 days per annum holiday plus bank holiday
Company Sick Pay Allowance
Company Pension Scheme
Training Opportunities

**Salary**: £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift

Ability to commute/relocate:

- Telford, TF1 7EU: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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