Customer Service Coordinator

4 months ago

Telford, United Kingdom Reconomy Full time

Reconomy, an international circular economy specialist. Using a tech-enabled, people powered approach we have been able to support thousands of businesses across the globe to achieve their sustainability goals.

The culture that we have created at Reconomy has a strong and lasting emphasis on family, friendship and fun. We believe this culture to be highly infectious, making it far easier for new recruits and quieter team members to build their confidence, find their voice and flourish.

**Now this is where you come in**

Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone.

As Customer Service Co-ordinator your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPI’s, then look no further.

You would be expected to maintain up to date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers.

It’s important that you are organised, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.

The working hours are 8am - 4:30pm or 8:30am to 5pm, with 1 hour for lunch.

The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm. This is done on a rota basis, roughly 1 in 7 weeks, and is paid at a fixed rate.

There is also the opportunity for the role to become hybrid working after successfully passing the 3-month probation. Working 1 day a week from home, either a Tuesday, Wednesday or Thursday, via a rota.

**Why join Reconomy?**
- 23 days holiday, increasing to 25 days at 2 years’ service (plus bank holidays). Once you have 1 years’ service, you will be able to join the holiday buy/sell scheme, providing more flexibility in how you manage your annual leave.
- 1 volunteering day per year, to enable you to support local community projects.
- MyPerks - a benefits platform that offers a variety of discounts, cash back options, cycle to work scheme, mortgage advice and wellbeing support.
- Corporate discounts on selected local gyms.
- Enhanced pension.
- Life assurance.
- Enhanced Maternity leave.
- Company events.
- Employee referral programme.
- Have your birthday off (once you have 1 years’ service).
- Long service awards.
- Reward & recognition schemes.

**Additional information**:

- This position is 12 month fixed-term to cover maternity leave.

**Ready to start a career with Reconomy?**

Simply click apply, and a member of our Recruitment Team will be in contact with you soon.

ref: INMP

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

Expected hours: 30 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Service Coordinator

    4 months ago

    Telford, United Kingdom Page Personnel Full time

    Growing FMCG Business Based in Telford - Permanent Role Paying £26,000 per Annum **About Our Client**: My client is a growing FMCG business committed to sustainability seeking a Customer Service Coordinator on a permanent basis. As Customer Service Coordinator, you will be responsible for the following: - Managing customer complaints (log, investigated,...

  • Customer Service Coordinator

    5 months ago

    Telford, United Kingdom Aga Rangemaster Full time

    **Customer Service Coordinator** **37 hours per week (Monday to Thursday 9.00-5.00, Friday 9.00-4.30, 1 in 4 Saturdays 8.00-12.00 or 9.00-1.00)** **2 days at home on Tuesday & Wednesday** **£24,000 per year + 5% annual company bonus** **Telford** **You must be available to start on Monday 4th December** **About You** Do you enjoy giving customers 5*...

  • Service Coordinator

    5 months ago

    Telford, United Kingdom Accelleron Full time

    At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and...

  • Customer Service Coordinator

    5 months ago

    Telford, United Kingdom Proactive Personnel Ltd Full time

    **Customer Service Co-Ordinator** - **Telford** - **£23 - £25k per annum** - **Permanent - Full Time** Do you enjoy giving customers 5* service? Our prestigious client based in Telford is recruiting for an experienced Customer Service Co-Ordinator to join their established team. You would be joining a well-established client within the Telford area,...

  • Customer Service Coordinator

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Prince Personnel Limited Full time

    Customer Support AdministratorKey Responsibilities:Provide exceptional customer service and support to internal and external stakeholders.Respond to customer inquiries and resolve issues in a timely and professional manner.Collaborate with cross-functional teams to ensure seamless service delivery.Maintain accurate records and reports to track customer...

  • Customer Service Coordinator

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Prince Personnel Limited Full time

    Customer Support AdministratorKey Responsibilities:Provide exceptional customer service and support to internal and external stakeholders.Respond to customer inquiries and resolve issues in a timely and professional manner.Collaborate with cross-functional teams to ensure seamless service delivery.Maintain accurate records and reports to track customer...

  • Customer Service Coordinator

    5 months ago

    Telford, United Kingdom PAM Full time

    **Why do we need you?** Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer.** As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by...

  • Senior Service Coordinator

    4 months ago

    Telford, United Kingdom Terex Corporation Full time

    Job Description: About the Position: Working Hours: 40 hours Monday to Friday Department: Customer and Product Support Reports to: Service Manager Location: Telford **Benefits**: - Excellent compensation package including competitive salary, healthcare, contributory pension scheme, life assurance cover and team member bonus - Progression opportunities &...

  • Customer Service Coordinator

    5 months ago

    Telford, United Kingdom Labfax Ltd Full time

    Main Tasks & Responsibilities. - Processing all sales orders & update customers on product availability. - Handle all customer queries regarding orders, proof of delivery, and delivery exceptions. - Liaise with production to ensure timely despatch of orders. - Provide support to the warehouse with domestic and international shipments. - Monitor production...

  • Customer Service Representative

    5 months ago

    Telford, United Kingdom Reconomy Full time

    _**Please note **_that Customer Service Representative is used for advertising purposes only, our internal job title for this role is Sales and Service Coordinator._ As a Sales and Service Coordinator you will be working with customers to deliver an excellent service. Ensuring that the day to day runs smoothly through organisation and prioritisation of your...

  • Customer Technology Coordinator

    4 months ago

    Telford, United Kingdom Reconomy Full time

    Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by...

  • Customer Delivery Coordinator

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled Customer Delivery Controller to join our team at CityFibre. As a key member of our Customer Delivery team, you will play a crucial role in coordinating and facilitating key aspects of project delivery for our growing customer base.Key ResponsibilitiesSupport the Service Delivery Manager in developing roadmaps and...

  • Customer Delivery Coordinator

    2 weeks ago

    Telford, Telford and Wrekin, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled Customer Delivery Controller to join our team at CityFibre. As a key member of our Customer Delivery team, you will play a crucial role in coordinating and facilitating key aspects of project delivery for our growing customer base.Key ResponsibilitiesSupport the Service Delivery Manager in developing roadmaps and...

  • Customer Care Coordinator

    4 months ago

    Telford, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Care Coordinator

    5 months ago

    Telford, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...

  • Customer Delivery Coordinator

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled Customer Delivery Controller to join our team at CityFibre. As a key member of our Customer Delivery team, you will play a crucial role in coordinating and facilitating key aspects of project delivery for our growing customer base.Key ResponsibilitiesSupport the Service Delivery Manager in developing roadmaps and...

  • Customer Delivery Coordinator

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled Customer Delivery Controller to join our team at CityFibre. As a key member of our Customer Delivery team, you will play a crucial role in coordinating and facilitating key aspects of project delivery for our growing customer base.Key ResponsibilitiesSupport the Service Delivery Manager in developing roadmaps and...

  • Customer Service Representative

    1 week ago

    Telford, Telford and Wrekin, United Kingdom Prince Personnel Limited Full time

    Job Summary:This is a permanent role with a well-established manufacturer in Telford, where you will be working in a small team to handle customer requirements and establish the obtainment of orders. The main purpose of this position is to work closely with a senior customer service agent to answer queries, ensure all orders received are put onto the system,...

  • Customer Service Executive

    4 months ago

    Telford, United Kingdom Proactive Personnel Ltd Full time

    **Customer Service Co-Ordinator** - **Telford** - **Up to £24k per annum** - **Permanent** - **37.5 hours a week** Are you looking for a customer service role that provides a competitive salary, generous benefits and a challenging yet rewarding workplace? If so, then this could be the perfect position for you. We are currently recruiting for a customer...

  • Customer Delivery Coordinator

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom CityFibre Full time

    About the RoleWe are seeking a highly skilled Customer Delivery Controller to join our team at CityFibre. As a key member of our Customer Delivery team, you will play a crucial role in coordinating and facilitating key aspects of project delivery for our growing customer base.Key ResponsibilitiesSupport the Service Delivery Manager in developing roadmaps and...