Service Desk Analyst

1 week ago

Hinckley, United Kingdom DP World Full time

DP World are currently recruiting for a Service Desk Analyst to join our fast-paced dynamic business based in Hinckley on a hybrid working basis. In this role you will provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. This role would be a perfect entry level position for a recent IT graduate. This role will involve a shift rota of weekend work (around 1 weekend in every 7) where you will have 2 days off during the week on your rota'd weekend.

About the Role:

  • Provisioning of user accounts in Active Directory, MS Exchange, TEAMS and Unix.
  • Resolve 1st level technical issues and work with other IT members to assist in resolving issues at higher levels.
  • Deployment of PC desktops and laptops to include imaging, application installation and data transfers.
  • Performs minor desktop hardware repair for PC equipment and peripherals that aren’t covered under warranty or by a 3rd party maintenance agreement.
  • Log and track support calls and identify issues that require urgent attention and escalate them appropriately.
  • Identify trends in support calls and notify the Service Desk of increasing trends and unusual or repeated activity.
  • Handle all issues in a timely manner and ensure customer satisfaction.
  • Document resolutions and update the knowledge base accordingly.
  • Experience in the use of Jira service desk, system centre operations manager, SolarWinds Orion, SCCM; PRTG would be advantageous.

Your Key Skills

  • Degree educated within a Computer Science or IT related subject
  • An ITIL certification is desirable but not essential
  • Great attention to detail and the ability to follow documented processes and procedures.
  • Exceptional verbal and written communication skills with the ability to update documentation.
  • Excellent organizational skills and the ability to handle multiple tasks at one time.
  • Able to work independently when required.
  • Required to work weekends and holidays as needed (1 weekend in 7)

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies

  • Service Desk IT Analyst

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom Galliford Try Group Full time

    Job Summary: Galliford Try Group has an exciting opportunity for an experienced Service Desk IT Analyst to join our team. As a key member of our IT department, you will provide first-line technical support to our staff, resolving IT-related issues in a timely and effective manner.Key Responsibilities:* Provide technical support via telephone, email, and Web...

  • Technical Service Desk Analyst

    7 days ago

    Hinckley, Leicestershire, United Kingdom Galliford Try Group Full time

    Are you looking for a challenging and rewarding role in IT support? We have an excellent opportunity for a Technical Service Desk Analyst to join our team at Galliford Try Group.As a Technical Service Desk Analyst, you will be the primary point of contact for all IT-related queries, providing timely and effective resolutions to technical issues. Your...

  • Service Desk Analyst

    1 week ago

    Hinckley, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Analyst to join our fast-paced dynamic business based in Hinckley on a hybrid working basis . In this role you will provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. This role would be a perfect entry level position...

  • Service Desk Analyst

    1 week ago

    Hinckley, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Analyst to join our fast-paced dynamic business based in Hinckley on a hybrid working basis. In this role you will provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. This role would be a perfect entry level position for a...

  • Service Desk Analyst

    1 week ago

    Hinckley, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Analyst to join our fast-paced dynamic business based in Hinckley on a hybrid working basis . In this role you will provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. This role would be a perfect entry level position for a...

  • Service Desk Analyst

    1 week ago

    Hinckley, Leicestershire, United Kingdom DP World Full time

    DP World are currently recruiting for a Service Desk Analyst to join our fast-paced dynamic business based in Hinckley on a hybrid working basis . In this role you will provide comprehensive technical support and resolve issues related to technology-based products and services within the organization. This role would be a perfect entry level position...

  • IT Help Desk Technician

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom Galliford Try Group Full time

    About the Role: We are seeking an experienced IT Help Desk Technician to join our team as a Service Desk Analyst. The successful candidate will provide technical support to our staff, responding to IT-related queries and resolving issues in a timely and effective manner.Key Responsibilities:* Respond to IT-related queries via telephone, email, and Web...

  • Computer Help Desk Expert

    5 days ago

    Hinckley, Leicestershire, United Kingdom DP World Full time

    Job SummaryAs a Computer Help Desk Expert at DP World, you will be responsible for delivering exceptional technical support and resolving complex issues related to technology-based products and services. This is a fantastic opportunity to grow your career and contribute to our mission of making global trade more efficient.Required to work weekends and...

  • Technical Support Specialist

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom Galliford Try Group Full time

    Estimated Salary: £25,000 - £35,000 per annum. Galliford Try Group is a leading construction business with a vision to deliver lasting change for our stakeholders and the communities we work in. Our team provides exceptional support to ensure that our operations run smoothly.We are seeking an experienced Technical Support Specialist to join our team as a...

  • Resource Analyst

    1 month ago

    Hinckley, United Kingdom CV-Library Full time

    Resource Analyst Based in Hinckley 100% office based, Monday - Friday Are you organised, detail-oriented, and ready to play a crucial role in ensuring smooth operational support? This role is key to maintaining efficiency and providing high-quality service by helping teams stay fully resourced, handling client calls, and providing critical reporting. Key...

  • Resource Analyst

    4 weeks ago

    Hinckley, United Kingdom The Portfolio Group Full time

    Resource Analyst Based in Hinckley 100% office based, Monday - Friday Are you organised, detail-oriented, and ready to play a crucial role in ensuring smooth operational support? This role is key to maintaining efficiency and providing high-quality service by helping teams stay fully resourced, handling client calls, and providing critical reporting. Key...

  • Recruitment Consultant

    6 hours ago

    Hinckley, United Kingdom The Job Office Ltd Full time

    **Recruitment Consultant to £40 k base** **Recruitment Consultant - Key Facts**: - Award-winning business - Superb office facilities - Established client base and enviable reputation for quality of service - Very experienced team/management team - Very low staff turnover - Base salary to £40 k + bonus - negotiable **WILL CONSIDER HIGHER BASIC SALARIES...

  • Part-time Front Desk Staff

    2 weeks ago

    Hinckley, Leicestershire, United Kingdom Triumph Motorcycles Full time

    Job Title: Customer Service RepresentativeAbout Our Company:Triumph Motorcycles is a renowned manufacturer of iconic motorcycles with a strong reputation for quality and innovation. We are committed to building the best motorcycles in the world, reflecting our passion for the ride.About the Role:We are seeking a skilled Part-time Receptionist to join our...

  • Financial Analyst

    9 hours ago

    Hinckley, Leicestershire, United Kingdom SF Recruitment (Leicester) Full time

    Role OverviewSF Recruitment (Leicester) is working with a well-established company to recruit an experienced Senior Credit Controller on a Full Time, Permanent basis.Key ResponsibilitiesContact clients in relation to their overdue accounts and maintain cash collections to reduce overdue debt.Handle payment and service queries principally via telephone and...

  • IT Support Specialist

    5 days ago

    Hinckley, Leicestershire, United Kingdom DP World Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at DP World. As a key member of our technical support team, you will be responsible for providing comprehensive technical assistance and resolving issues related to technology-based products and services within our organization.Provisioning of user accounts in Active...

  • Technical Support Services – IT Support Specialist

    5 months ago

    Hinckley, United Kingdom DP World Australia Full time

    About the Role DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are currently recruiting in our Technical Support Services Team for an IT Support Engineer. Our successful candidate will primarily focus on...

  • Recruitment Consultant

    6 hours ago

    Hinckley, United Kingdom The Job Office Ltd Full time

    **Recruitment Consultant - Flexible working options** **Key Facts**: Warm Desk - exciting career development opportunity Award winning business Superb office facilities Established client base and enviable reputation for quality of service Very experienced team / management team Very low staff turnover Car allowance / free onsite parking when office...

  • Receptionist

    7 months ago

    Hinckley, United Kingdom Maples Family Medical Practice Full time

    The Receptionist(s) will assist with the smooth running of reception, dealing with telephone and face to face requests and queries. Responsible for all front of house services and patient signposting. The ability to use own judgement, resourcefulness and common sense, work under pressure whilst remaining calm is essential as is the ability to work as part of...

  • Recruitment Consultant

    6 hours ago

    Hinckley, United Kingdom The Job Office Ltd Full time

    **Recruitment Consultant - Flexible working options** **Key Facts**: Warm Desk - exciting career development opportunity Award winning business Superb office facilities Established client base and enviable reputation for quality of service Very experienced team / management team Very low staff turnover Car allowance / free onsite parking when office...

  • Weekend Receptionist

    7 months ago

    Hinckley, United Kingdom Granville Gardens Care Home Full time

    **Are you a friendly, welcoming individual with experience in dealing with the general public? Do you have exceptional communication skills with people of all levels?** Acacia Care is coming to Hinckley! Currently in the last stages of construction and due to open in Autumn, Granville Gardens Care Home is seeking a **Weekend Receptionist** to join us on...