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1st Line IT Support

4 months ago

York, United Kingdom Hays Full time

1ST LINE / IT SUPPORT / IT HELPDESK / EXCELLENT CUSTOMER SERVICE / WINDOWS 10 / ACTIVE DIRECTORY / MS OFFICE

1ST LINE IT SUPPORT - SERVICE DESK

LOCATION - YORK

SALARY - £23,000 + ANNUAL BONUS (8-12%)


Your new role

A new opening on this successful IT Service Desk is available after one of the existing Team was Promoted Internally into another Team. This has now created a fantastic opportunity for an IT Support candidate to join as a 1st Line IT Support member working on their Helpdesk.


What you'll need to succeed

On a day-to-day basis an IT Service Desk Analyst (1st Line) you will be responsible for logging and prioritising incidents accurately, providing first contact resolution for a variety of IT incidents and facilitating access management requests.

The Hiring Manager is wanting to receive applications from candidates who fit the below criteria:

  • 1st Line IT support experience on a busy IT Service Desk
  • Windows 10 support in a domain environment.
  • Experience working to and reporting against SLAs
  • Working in large scale, multi-site environments.
  • Hardware, software and peripheral troubleshooting and support.
  • Active Directory administration.
  • Excellent Customer Service
  • Microsoft Office 2016 troubleshooting and support.


What you'll get in return

The role offers fantastic career progression within the wider organisation and comes with a Starting Salary of £23,000 + Annual Bonus of between 8-12%. Benefits include 25 Days Holidays + Bank Holidays.