See more Collapse

Collections Manager

2 months ago

Chester, United Kingdom Specialist Motor Finance Limited Full time

Specialist Motor Finance offer hire purchase agreements to customers who are not accepted by the mainstream lenders through a panel of motor introducers.

Established in 2014, SMF have built up a reputation for providing a strong product range, offering quick decisions through the application process and a collaborative approach to working with our customers throughout the life of their agreement.


About the role

Accountable for the smooth running of the collections department end to end ensuring that all processes procedures and instructions are clearly documented and regularly updated in line with regulatory expectations. All staff are trained to sufficient expectations and are fit for the role. The standards of the department and staff within meet the company conduct expectations as set out in the policy.

All activities are monitored governed to ensure that all outcomes are customer centric fair and compliant and would stand up to regulatory scrutiny in particular FCA Consumer Source book (CONC) / consumer Duty / TCF

To foster a positive and results drive team dedicated to good outcomes and continuous improvement.


Key responsibilities

  • Ensure that all aspects of performance management are done promptly and robustly.
  • Develop team leaders to expert level of competency.
  • Understand regulatory expectations and ensure that the department will stand up to scrutiny.
  • Liaise with 2Lod to always ensure the safe and compliant running of the department.
  • Identify and raise where applicable any operational risks.
  • Facilitation any customer remedial actions with priority
  • Identify & prevent potential harm to customers through regular process review and continuous.
  • Ensure that direct reports are capable accountable and responsible for maximising team performance to the optimum
  • Analyse data and present findings where required.
  • Liaise closely with credit risk department to ensure MI is timely sufficient meaningful and accurate to run the department.
  • Understand the working and performance maximisation of a predictive dialer or similar.
  • Resource planning
  • Contingency and succession planning to ensure there is no unforeseen exposure to the department.
  • Work within departmental Sla and KPI’s
  • Exceed targets given to ensure the department is efficient such as cash recovered Quality, customer outcomes kept rates etc.
  • Build and maintain close stakeholder relationships.
  • Liaise closely with other operational areas such as QA training, complaints, and customer services.
  • Be responsible and capable of end-to-end HR duties from recruitment to potential exit.
  • Work within tight deadlines and expectations.
  • Foster and open an honest communicative department.
  • Share insights.
  • Display resilience in working in a fast-paced target driven environment whilst being adaptable to change.
  • Ensure there is sufficient governance across the department and its processes to mitigate SLA failure and ultimately poor customer outcomes.


Candidate requirements


Knowledge:

  • Knowledge of regulatory expectations, rules, and guidelines – specifically CONC7, TCF, Consumer Duty, OFCOM
  • Understanding of skill matrix / training needs analysis desirable
  • Knowledge of working within a quality-based framework
  • Broad understanding of 2Lod and working within a 3Lod environment
  • Working within a regulated environment essential but working within motor industry highly desirable


Skills:

  • Ability to multitask & work well in a pressurised environment
  • Outstanding written and verbal communication skills
  • Exemplary presentation skills
  • Demonstrable performance management skills
  • Motivational outlook and ability to inspire
  • Ability to transform process to meaningful KPI’s


The successful candidate will be always required to act within the standards expected within Consumer Duty and comply with The Conduct Rules which set the minimum standard of individual behaviour expected when carrying out a role at Specialist Motor Finance.


  • You must act with integrity.
  • You must act with due skill, care, and diligence.
  • You must be open and cooperative with the FCA, the PRA and other regulators.
  • You must pay due regards to the interests of customers and treat them fairly.
  • You must observe proper standards of market conduct.
  • You must act to deliver good outcomes for retail customers.


Training and education

  • At least 2 years Collections managerial experience
  • Must be able to demonstrate regulatory knowledge


The benefits of working at SMF:

  • Pension scheme up to 8% employer contribution
  • 26 days annual leave + 8 days bank holidays
  • Employee referral programme
  • Perks at Work
  • Above and Beyond awards
  • Income protection scheme
  • Employee of the Year
  • Long Service awards
  • Life assurance
  • Discounted gym membership
  • Employee assistance programme
  • Paid volunteer days
  • Purchase additional annual leave.
  • Social events


Interested? Apply today to find out more

We have other current jobs related to this field that you can find below

  • Collections Officer

    3 months ago

    Chester, United Kingdom Aimée Willow Connex Full time

    Collections Officer Support Chester - North West The Role To ensure that collections and recoveries are received in a timely manner and to ensure our risks are mitigated. The Responsibilities Arrears/collections - Collection of the companys arrears cases. - Always deliver a consistent and professional level of service. - Achieve set revenue targets and...

  • Collections Executive

    2 months ago

    Chester, United Kingdom PSi Talent Full time

    Collections Executive, Chester, £28-29,000 Our award winning client is seeking a Collections Executive to join their successful team based in Chester on a 12-month Fixed Term Contract. The successful Collections Executive will undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly, effectively and...

  • Collections Executive

    2 months ago

    Chester, United Kingdom PSi Talent Full time

    Collections Executive, Chester, £28-29,000Our award winning client is seeking a Collections Executive to join their successful team based in Chester on a 12-month Fixed Term Contract. The successful Collections Executive will undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly, effectively and in...

  • Collection Agent

    1 month ago

    Chester, United Kingdom Affinity Search Full time

    **Join Our Team as a Collections Agent in Chester!** **Salary: £21,000 - £23,000 per annum + Bonus** Are you an experienced collections agent seeking a new opportunity? Look no further! Our client is currently hiring a dedicated collections agent to join their dynamic team in Chester. As a collection’s agent, you will play a vital role in managing a...

  • Collections Clerk

    2 months ago

    Chester, United Kingdom Close Brothers Group Full time

    **OVERALL SUMMARY** Join the Close Brothers Asset Finance (CBAF) team where you will undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner to maximise recoveries and minimise losses on each case. **RESPONSIBILITIES** - Collection of overdue accounts as agreed...

  • Collections Agent

    4 weeks ago

    Chester, United Kingdom MERJE Full time

    Job Title: Collections AgentLocation: Chester (Hybrid after probation)Hours of Work: Monday to Friday, 8am - 7pm (shifts: 8am-4pm, 9am-5pm, 10am-6pm)Saturday Work: Two Saturdays per month (home working), 8am-12pmWorking Week: 37.5 hours, with Saturday hours paid in lieuStart Date: 29th July 2024Training: 3 weeks, 9am-5pm, Monday to FridayOverview: Join our...

  • Collections Agent

    4 weeks ago

    Chester, United Kingdom MERJE Ltd Full time

    Job Title: Collections Agent Location: Chester (Hybrid after probation) Hours of Work: Monday to Friday, 8am - 7pm (shifts: 8am-4pm, 9am-5pm, 10am-6pm) Saturday Work: Two Saturdays per month (home working), 8am-12pm Working Week: 37.5 hours, with Saturday hours paid in lieu Start Date: 29th July 2024 Training: 3 weeks, 9am-5pm, Monday to Friday Overview:...

  • Collections Assistant- Chester

    2 months ago

    Chester, United Kingdom Aimée Willow Connex Full time

    Collections Assistant - Chester Support Chester - North West The Role To undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner to maximise recoveries and minimise losses on each case. The Responsibilities - Collection of overdue accounts as agreed with the...

  • Collections Officer

    2 months ago

    Chester, United Kingdom Page Personnel Full time

    International Business - Opportunities for Progression **About Our Client**: The organisation is a leader in the financial services sector. With a workforce of over 200 employees, this Chester-based enterprise is recognised for its commitment to provide unparalleled service to its clients across the United Kingdom. The Collections Officer will be...

  • Collections Officer

    2 months ago

    Chester, United Kingdom Page Personnel - UK Full time

    International Business - Opportunities for Progression **About Our Client**: The organisation is a leader in the financial services sector. With a workforce of over 200 employees, this Chester-based enterprise is recognised for its commitment to provide unparalleled service to its clients across the United Kingdom. The Collections Officer will be...

  • Collections Team Leader

    2 months ago

    Chester, United Kingdom HR GO Recruitment Full time

    **Job Specification** **Position: Collections Team Leader** **Location: Chester** **Hours: Monday-Friday (Saturday on a rota basis)** **Salary: up to £37,000p/a** *** The Collections Team Leader provides support for all members of the team. They will drive the performance of the team to ensure they maximise results. The Team Leader will manage the...

  • Collections Support Officer

    4 months ago

    Chester, United Kingdom Aimée Willow Connex Full time

    Collections Support Officer Support Chester - North West The Role To support the Collections team with all daily administration tasks. This key role will allow the Collectors to concentrate fully on their roles and not be burdened by administrative tasks. Creating this admin role will result in Collectors having more time to contact and resolve key cases...

  • Collections Agent

    1 month ago

    Chester, United Kingdom MERJE Ltd Full time

    Collections Agent Up to £30,000 Manchester/ hybrid My client is looking for an exceptional Collections Agent to join their Customer Finance Support team. The role involves communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. The successful candidate will assess each customer’s...

  • Collections Drivers

    2 months ago

    Chester, United Kingdom HRC Logistics Ltd Full time

    **This position is for the Deeside Depot Chester.** Join **HRC logistics** and be part of a team and become a self-employed high earning Collection driver. Join us as a collection driver and earn up to **£648 Per Week** + Fuel (based on 6 days per week including VAT). **YOU NEED TO HAVE YOUR OWN VAN PREFERABLY A LONG WHEELBASE VAN OR A MEDIUM WHEELBASE...

  • Collections Team Leader

    2 months ago

    Chester, United Kingdom Specialist Motor Finance Limited Full time

    **The benefits of working at SMF**: - Pension scheme - up to 8% contributory pension - 26 days holiday + 8 days bank holiday + option to buy 5 days extra - Employee referral programme - Perks at Work - Above and Beyond awards - Income protection scheme - Employee of the Year - Long Service awards - Discretionary annual bonus - Life assurance - Discounted...

  • Customer Collections Advisor

    2 months ago

    Chester, United Kingdom Purchasing Professionals Full time

    My client, a successful financial business in Chester is looking to recruit Customer Collections Advisors to join their Customer Finance Support team. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customer’s circumstances on a case-by-case...

  • Collections Specialist

    1 month ago

    Chester, United Kingdom CBC Resourcing Solutions Remote Work Freelance Full time

    Our client is the specialist business finance division of a highly regarded merchant bank. The are looking to appoint an experienced collector to join their team based in Chester, to undertake collection of overdue accounts, ensuring that all arrears and repossessions cases are actioned promptly and effectively and in a timely manner to maximise recoveries...

  • Customer Collections Advisor

    2 months ago

    Chester, United Kingdom Purchasing Professionals Full time

    I am looking for a Customer Financial Support/Customer Collections Advisor to join a financial business in Chester. This role will involve communicating with customers who have failed to meet their contractual payments towards their Hire Purchase agreement. You will assess each customer’s circumstances on a case-by-case basis to ensure the right outcome...

  • Collection Tin Volunteer

    2 months ago

    Chester, United Kingdom The Children's Air Ambulance Service Full time

    **Collection Tin Volunteer - Chester** **Volunteer - unpaid** The Children’s Air Ambulance helps babies and children fighting for their lives to get the expert medical treatment they require fast. We provide a world-class medical hospital to hospital transfer service, with specialist facilities so advanced on board that we provide intensive care in the...

  • Collection Tin Volunteer

    2 months ago

    Chester, United Kingdom The Children's Air Ambulance Service Full time

    **Collection Tin Volunteer - Liverpool** **Volunteer - unpaid** The Children’s Air Ambulance helps babies and children fighting for their lives to get the expert medical treatment they require fast. We provide a world-class medical hospital to hospital transfer service, with specialist facilities so advanced on board that we provide intensive care in the...