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Operations Manager

2 months ago

London Area, United Kingdom Ringway Full time

About the Company: We have an exciting opportunity for an Operations Manager to join or team working on the TfL Contract. You will Lead the Operations and Maintenance teams to manage and maintain the structural integrity, safety and levels of service across the Project Network and ensure that industry Codes of Practice, and best practice in operations and maintenance activities are carried out across London with the aim of raising the quality of life for those working in, living in and visiting England’s Capital City.


About the Role: Key Tasks & Accountabilities


  • Manage operational health, safety and environmental matters and promote improvements
  • Develop, implement and improvement the Plans and Strategies associated with the highway maintenance service in London
  • Represent the Highway Service at meetings with Transport for London / London Borough Clients and key stakeholder groups such as local businesses, neighbouring Authorities and public inquiries etc.
  • Provision of out of hours Emergency Responsiveness in response to major incidents and Winter Maintenance Operation Service to meet the Authority’s policies as well as the requirements of the Highway Act 1980
  • Ensure compliance with the business and Authority’s policies and strategies
  • Ensure that Risk Assessments, Method Statements and COSHH Assessments are carried out in a timely way and that any improvement activities are fully resourced to deliver best value
  • Develop, promote and oversee recycling activities and carbon and water reduction targets
  • Attend and Participate in Team and Annual Briefings
  • Manage operations to achieve the performance targets set within the Contract
  • Deliver the business plan objectives and support the Framework Director in operational objectives
  • Prioritise resources and equipment to ensure successful delivery of the Contract
  • Support internal client requirements and objectives (schemes, call off services etc)


Required Skills & Experience:


  • Experience of highways maintenance or a related field
  • Previous team leadership / management experience
  • Good working knowledge of highway asset management systems
  • Understanding of whole life costing approach
  • Good understanding of sustainability and carbon impacts of highway service
  • Competence in writing procedures and setting up systems which reflect and promote the best practices of customer care, quality, value for money, continuous improvement, and equality of opportunity in service delivery