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Application Support Technician

2 months ago

Farnborough, United Kingdom CPS Group (UK) Limited Full time

Application Support Technician

Salary: Up to £32,000 + Benefits

Hybrid Working (1-2 days a month in the office)

Farnborough

CPS Group are currently working with a global Data and Technology consultancy who are looking to hire a new Application Support Technician to join the growing team focusing on one of the key clients.

As a First Line Application Support Technician working in a dynamic environment you will be the point of contact for key clients, providing fast and useful technical assistance by understanding the problem and explaining a solution. This opportunity is perfect for individuals who are passionate about technology and are continually seeking to learn and develop their skills and fast track their careers.

Key Responsibilities:

  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Provide fast and useful technical assistance including application support
  • Direct unresolved issues to the next level of support
  • Identify and suggest possible improvements on procedures

Candidate Skills/Experience:

  • Previous experience in a similar position
  • Tech Savvy and knowledge of office automation products, databases and applications
  • Good understanding of computer systems, mobile devices and other technical products
  • Ability to diagnose and resolve technical issues
  • Excellent written and verbal communication skills

Contact: Matt Jacob – CPS Group UK