Sales Support Executive

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

London Area, United Kingdom OnTheMarket Full time

COSTAR GROUP – SALES SUPPORT EXECUTIVE – LONDON, ONTHEMARKET


OVERVIEW


CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.


We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.


In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, and agents better than ever


Learn more about OnTheMarket.


ROLE DESCRIPTION


As a Sales Support Executive at OnTheMarket, you will play a crucial role in facilitating smooth contract processing, handling customer inquiries, and supporting various sales-related activities. Your attention to detail, organizational skills, and ability to work collaboratively across departments will contribute significantly to our sales success and customer satisfaction.


RESPONSIBILITIES


Contract Processing:

  • Review and process contracts received via Docusign, ensuring all necessary approvals are in place.
  • Verify contract details against Companies House records and update customer accounts in Zoho CRM accurately.

Customer Interaction:

  • Assist customers and internal stakeholders with queries related to contracts, account updates, novations, acquisitions, and more.
  • Manage inbound queries through email channels such as INFO@ and PRODUCTS@, forwarding queries to relevant teams as needed.

Sales Support Tools:

  • Utilize CRM systems (Zoho) and contract management tools to update contract information, track contract stages, and maintain accurate records.
  • Maintain contract-related documentation and notes in Zoho CRM for reference and compliance purposes.

Product Processing and Support:

  • Process product-related contracts and amendments, ensuring proper documentation, approvals, and communication with relevant teams.
  • Assist in product cancellations, invoice queries, credit requests, and other product-related tasks as required.

Administrative Support:

  • Provide administrative support to the sales team, including data entry, report generation, and maintaining filing systems.
  • Collaborate with the finance team to manage credit card expenditure reconciliation and other financial processes.

Departmental Coordination:

  • Collaborate with different departments such as Sales, Marketing, Travel, Fleet, and Finance to support business operations and initiatives.
  • Handle department-specific tasks such as travel bookings, fleet management, office equipment orders, and business card requests.


QUALIFICATIONS


  • Previous experience in sales support, contract processing, or customer service roles preferred but not essential.
  • Strong attention to detail and organizational skills to manage multiple tasks and deadlines effectively.
  • Proficiency in using CRM systems (e.g., Zoho CRM), Docusign, and Microsoft Office Suite preferable.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
  • Analytical mindset for data entry, report generation, and problem-solving.
  • Ability to work collaboratively in a team environment and adapt to changing priorities.
  • Knowledge of real estate or property industry practices and terminology is a plus.
  • Educated to degree level or equivalent experience.


WHAT’S IN IT FOR YOU?


Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, birthday lunches and much more


At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

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